Crystal Genziano
Parker,CO
Summary
Trusted retail pharmacist with deep experience in counseling patients, screening for drug interactions, and supporting immunization services. Strong communicator with a proven record of working with prescribers, technicians, and healthcare teams to resolve medication issues and support accurate, efficient care.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Retail Staff Pharmacist
Walgreens
Parker, CO
03.2023 - Current
- Counseled patients on dosage, side effects, and refill instructions.
- Reviewed drug interactions and allergy alerts during prescription review.
- Identified potential drug interactions and allergies that may occur based on patient's medical history.
- Verified prescriptions using Walgreens Intercom Plus and prescription processing workflows.
- Coordinated with prescribers to resolve prescription questions and clarifications.
- Provided patient counseling on prescription medications, over-the-counter products, health care maintenance, and disease management.
- Provided immunizations and supported Walgreens patient care services.
- Communicated with insurance companies to determine coverage eligibility and obtain prior authorizations when necessary.
- Served as a resource for pharmacy technicians regarding drug information questions or inquiries from customers or other healthcare professionals.
- Managed customer service issues in an efficient manner while maintaining excellent customer relations.
- Resolved discrepancies between billing systems for accuracy of product pricing.
- Collaborated with physicians, nurses, and other healthcare personnel to provide optimal pharmaceutical care to patients.
- Reviewed third party claims to ensure accuracy prior to submitting them for payment.
- Administered flu and immunizations.
- Checked patient orders against medical histories for accuracy. against histories, assessed insurance coverage and counted out medicines.
- Answered patient questions regarding medication and health inquiries. and data requests.
Pharmacy Manager
Target/CVS
Aurora, CO
09.2002 - 03.2023
- Managed Target/CVS pharmacy operations and daily workflow.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Supervised pharmacists and technicians across prescription filling and dispensing.
- Ensured compliance with state and federal pharmacy regulations.
- Trained pharmacy team on safety, service, and workflow standards.
- Counseled patients on prescriptions, immunizations, and medication use.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Ensured high customer service standards by promptly addressing inquiries and complaints.
- Administered vaccines to immunize patients against communicable diseases.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Provided professional consultation services on drug therapy options for patients.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Assisted in resolving conflicts between staff members in a professional manner.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Built long-term client relationships to enhance trust and collaboration.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Preceptor for University of CO and Regis University
- Named Adjunct Professor at University of Colorado
Education
Bachelor of Science - Pharmacy
University of Colorado School of Pharmacy
Denver, CO05-1997
Associate of Arts - Pre-pharmacy
Spokane Falls Community College
Spokane, WA03-1993
Skills
- Customer service expertise
- Problem-solving skills
- Team collaboration
- Multitasking proficiency
- Prescription verification
- Drug interaction screening
Certification
- Pharmacist license State of Colorado
- Immunization Certification May 2009
- BLS certification
Timeline
Retail Staff Pharmacist
Walgreens
03.2023 - Current
Pharmacy Manager
Target/CVS
09.2002 - 03.2023
Bachelor of Science - Pharmacy
University of Colorado School of Pharmacy
Associate of Arts - Pre-pharmacy
Spokane Falls Community College