Crystal Gilbert RN, CCM
Paragould,AR
Summary
Dynamic and results-oriented Registered Nurse with extensive experience in case management and clinical development, notably at Integrity Consulting Services. Excelled in referral management and ethical practice, significantly improving client advocacy and service monitoring. Skilled in fostering interdisciplinary collaboration and driving quality improvement initiatives, achieving notable enhancements in patient care and compliance.
Overview
5
5
years of professional experience
Work History
RN, Certified Case Manager
Integrity Consulting Services
, AR
07.2021 - Current
- Monitored client compliance with treatment plans and medication regimens.
- Identified barriers to client success and developed strategies to overcome them.
- Provided referrals to appropriate medical, mental health, and social services.
- Encouraged adherence to treatment regimens through motivational interviewing techniques.
- Provided emotional support and crisis intervention when necessary.
- Evaluated clinical data such as laboratory tests or imaging studies when needed.
- Participated in interdisciplinary team meetings to discuss complex cases involving multiple providers.
- Collaborated with other health professionals, such as physicians, nurses, psychologists, social workers, and therapists to coordinate services for clients.
- Performed quality assurance reviews of documentation completed by other case managers.
- Advocated on behalf of clients to secure necessary services and support.
- Maintained accurate records of all interactions with clients using electronic medical records systems.
- Collaborated with other healthcare professionals to ensure optimal care delivery.
- Assessed client eligibility for financial assistance programs or entitlements related to healthcare services.
- Provided guidance to clients regarding the development of self-management skills and strategies to promote independence.
- Conducted initial assessments to determine client eligibility for programs and services.
Ottobock
, AR
06.2020 - Current
- Engaged with target audience through email campaigns aimed at increasing conversions.
- Participated in industry conferences and trade shows to build relationships with potential partners.
- Monitored all referrals in the pipeline to ensure we were adequately managing them and meeting their expectations.
- Identified areas of improvement within existing processes related to regional marketing operations.
- Hosted referral luncheons with physicians, surgeons and their staff to ensure satisfaction with Ottobock, addressing any questions or concerns they had.
- Created promotional content such as brochures, flyers, and digital ads.
- Organized and facilitated events for customers in the region to promote products and services.
- Collaborated with physicians, nurses, and other health professionals in providing quality patient care.
- Facilitated relationships between medical staff members from different departments within the hospital system.
- Promoted positive interactions between the organization and external referral sources.
- Assisted in developing marketing materials highlighting services offered by the organization.
- Attended community events as a representative of the organization.
Skills
- Referral management
- Marketing
- Mental Health Registered Nurse
- Service monitoring
- Quality improvement
- Legal compliance
- Case evaluation
- Client advocacy
- Intervention plans
- Performance tracking
- Staff education and training
Timeline
RN, Certified Case Manager
Integrity Consulting Services
07.2021 - Current
Ottobock
06.2020 - Current
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