Crystal Giles
Lompoc,CA
Summary
Compassionate Care Provider possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in residential care. Collaborative team player with strong clinical and interpersonal skills. Flexible availability, weekends and holidays.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care Provider
Caregiving
08.2018 - Current
- Organized medication and provided reminders according to schedule.
- Maintained entire family's schedule and organized events.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Completed regular check-ins and progress report for each client.
- Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Recorded status and duties completed in logbooks for management.
- Promoted patient independence by assisting with daily living tasks, such as grooming, dressing, and meal preparation.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with mobility needs, using proper body mechanics to prevent injury while transferring or repositioning them.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted environments to meet changing physical and mental conditions.
- Increased patient satisfaction by promptly addressing concerns or complaints and taking corrective action when necessary.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Medical Assistant
Aegis Treatment Center
06.2016 - 01.2018
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant
Atterdag Retirement Community
03.2015 - 06.2016
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Associate of Science - Medical Assisting
Santa Barbara City College
Santa Barbara, CA10.2015
Skills
- Progress Tracking
- Household Cleaning
- Emotional Support
- Respectful and Compassionate
- Supportive Companionship
- Medication and Appointment Reminders
- Flexible schedule and availability
- Condition Monitoring
- Clinical Quality Program Standards
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
Timeline
Care Provider
Caregiving
08.2018 - Current
Medical Assistant
Aegis Treatment Center
06.2016 - 01.2018
Medical Assistant
Atterdag Retirement Community
03.2015 - 06.2016
Associate of Science - Medical Assisting
Santa Barbara City College
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