Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Gill

Brooklyn,NY

Summary

Dynamic Cleaning Manager at Crystal Cleans, recognized for enhancing client satisfaction through meticulous cleaning practices and effective team training. Skilled in workload prioritization and chemical handling, I successfully streamlined operations, improving team efficiency and maintaining a safe work environment. Committed to delivering exceptional customer service while ensuring high standards of cleanliness.

Overview

15
15
years of professional experience

Work History

Cleaning Manager

Crystal Cleans
06.2023 - Current
  • Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
  • Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
  • Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
  • Increased team efficiency through regular communication of expectations, goals, and progress updates to staff members.
  • Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
  • Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.

Laundry Attendant

Homewood Suites by Hilton Florence
03.2022 - 03.2023
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Examined dried clothes to identify stains, tears and issues.

Home Health Aide

Freedom Care
03.2017 - 12.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

Childcare Assistant

Open Arms Daycare
06.2013 - 01.2017
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Read and told stories to promote and support overall language development.

Stocker

Regester Associates
07.2012 - 11.2016
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Maintained effective team member communication.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.

Cashier Team Lead

Captain D's Seafood
05.2010 - 01.2013
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

GED -

University At Albany
Albany, NY
04-2013

Skills

  • Workload prioritization
  • Health and safety
  • Chemical handling
  • Task delegation
  • Scheduling
  • Supply ordering
  • Green cleaning techniques
  • Customer service
  • Cleaning practices
  • Vacuuming and sweeping
  • Cleaning and sanitation
  • Cleaning bathrooms
  • Waste management
  • Customer service-focused

Timeline

Cleaning Manager

Crystal Cleans
06.2023 - Current

Laundry Attendant

Homewood Suites by Hilton Florence
03.2022 - 03.2023

Home Health Aide

Freedom Care
03.2017 - 12.2022

Childcare Assistant

Open Arms Daycare
06.2013 - 01.2017

Stocker

Regester Associates
07.2012 - 11.2016

Cashier Team Lead

Captain D's Seafood
05.2010 - 01.2013

GED -

University At Albany

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