CRYSTAL GIVNER
Mckessrocks,Pa
Summary
Experienced Professional Staff Member with a background in various professional settings. Strengths include effective communication skills, problem-solving abilities, and strong leadership qualities. Have consistently contributed to team success through hard work, attention to detail, and ability to maintain high levels of productivity. Demonstrated impact in previous roles by successfully managing projects and improving operational efficiency.
Overview
24
24
years of professional experience
Work History
Relationship Banker
Bank of America
Penn Hills, Pa
11.2024 - Current
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Built long-term relationships with customers by providing personalized service and support.
- Identified financial needs of customers and presented appropriate product and service options.
- Advised customers on bank products, services and financial planning options.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Developed promotional strategies to attract new customers to the bank's products and services.
Special Education Teacher
Sto Rox High School
Mckeesrocks , Pennsylvania
08.2023 - 08.2024
- Assisted in the development of IEP goals based on data analysis.
- Facilitated small group instruction tailored for individual student needs.
- Developed and implemented individualized education plans for students with special needs.
- Implemented behavior management systems that promote positive behaviors.
- Identified learning needs of students with disabilities and implemented appropriate interventions.
- Attended parent-teacher conferences to discuss student progress.
- Collaborated with other educators and professionals to design instructional plans.
Caseworker
Dept of Human Services
Pittsburgh, PA
02.2021 - 09.2023
- Maintained updated progress notes and case records, and documented children's progress in recreational activities, treatment plans, and education.
- Coordinated referrals for mental health counseling, substance abuse treatment, and other community resources.
- Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention, and parenting skills.
- Assisted clients with job searches, budgeting, parenting skills, housing resources, and other social services as needed.
- Provided crisis intervention when necessary, by responding quickly to urgent requests from clients or referral sources.
- Attended professional trainings related to best practices in case management techniques.
- Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
Child Development Specialist
The Bradley Center
Robinson, PA
02.2019 - 03.2021
- Monitored and documented children's behaviors and developmental milestones regularly.
- Implemented therapeutic activities to enhance social, emotional, and cognitive skills.
- Conducted assessments to evaluate children's developmental progress and needs.
- Developed individualized care plans for children with developmental delays.
- Monitored classroom activities to ensure compliance with state regulations related to health and safety standards.
- Participated in team meetings to discuss current cases or develop new programs tailored towards helping children reach their fullest potential.
- Collaborated with teachers, pediatricians, psychologists, counselors, social workers, speech therapists, occupational therapists and other professionals involved in a child's life.
Leasing Specialist
Pinnacle
Jacksonville, FL
10.2015 - 06.2018
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Developed relationships with potential clients to improve leasing success rates.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Conducted background checks on applicants.
- Kept records of correspondence with residents and tenants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Negotiated lease terms with prospective tenants according to company policies and procedures.
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
Youth Counselor
Circle C Youth & Families
Pittsburgh, PA
11.2012 - 04.2015
- Supervised youth group members to maintain organized and safe environment.
- Helped clients develop social skills needed for successful interactions with peers.
- Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Documented actions and incidents associated with youth program participants.
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Conducted assessments to identify mental health needs of youth.
- Maintained accurate records of client information including progress notes and case files.
- Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
Leasing Agent
Allegheny Housing Rehabilitation Corporation
Pittsburgh, PA
05.2011 - 11.2013
- Receptionist duties, assisted office manager, office assistant, and worked closely with maintenance department
- Reviewed applications and conducted interviews for the determination of individual unit placement
- Conducted Inspections, unit turn overs, and leased new units in collaboration with {Hud} Urban Housing
- Conducted Criminal, Credit, and Background Reports
- Referred low-income families for utility assistance
- Resolved tenant complaints promptly and professionally.
- Performed administrative duties such as filing paperwork and updating databases.
- Processed applications by conducting background checks and verifying references.
- Developed marketing strategies to attract new tenants.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Encouraged prospective tenants to fill out applications after property tours.
Secretary,District Liaison
Wilkinsburg School District
Wilkinsburg, PA
04.2001 - 04.2011
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Sent and distributed mail and parcels.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Bachelor of Science - Human Resources
Geneva College
Beaver Falls, Pa01.2019
Associates - Psychology
Community College
Pittsburgh, Pa01.2012
Associates - Legal Office Administration
ICM School of Business
Pittsburgh, Pa01.2002
Skills
- Individualized education plans
- Behavioral management systems
- Conflict resolution skills
- Community outreach initiatives
- Resource coordination
- Social skills development
- Behavior intervention plans
- Team collaboration
- Behavior modification
- Learning style assessment
- Parent-teacher collaboration
Summaryofqualification
- Strong communication and comprehensive skills
- Strong organizational skills
- Microsoft office programs
- Displays leadership and critical thinking skills
- Easy adaptation to urban classroom settings
- Teaching, improvision to lesson plans and providing education in urban school districts
- Case management/ Implements Best Practice
- Efficient problem-solving skills with the ability to defuse conflict
- Mentorship and display of a positive role model
- Service coordinator
- Housing specialist
References
References upon request
Timeline
Relationship Banker
Bank of America
11.2024 - Current
Special Education Teacher
Sto Rox High School
08.2023 - 08.2024
Caseworker
Dept of Human Services
02.2021 - 09.2023
Child Development Specialist
The Bradley Center
02.2019 - 03.2021
Leasing Specialist
Pinnacle
10.2015 - 06.2018
Youth Counselor
Circle C Youth & Families
11.2012 - 04.2015
Leasing Agent
Allegheny Housing Rehabilitation Corporation
05.2011 - 11.2013
Secretary,District Liaison
Wilkinsburg School District
04.2001 - 04.2011
Bachelor of Science - Human Resources
Geneva College
Associates - Psychology
Community College
Associates - Legal Office Administration
ICM School of Business
Similar Profiles
JULIAN BURGOSJULIAN BURGOS
Business Solutions Advisor at Bank of AmericaBusiness Solutions Advisor at Bank of America
Simran BhariSimran Bhari
Software Engineer at Bank of AmericaSoftware Engineer at Bank of America
Aaron Anthony B. AustriaAaron Anthony B. Austria
Relationship Banker at Bank of AmericaRelationship Banker at Bank of America
Ryan ThompsonRyan Thompson
Retail Banking Team Manager at Bank of AmericaRetail Banking Team Manager at Bank of America
Nevaeh Ortiz-DugganNevaeh Ortiz-Duggan
Shift Leader at Maraschino DinerShift Leader at Maraschino Diner