Crystal Glaser
North Royalton,OH
Summary
Compassionate and skilled Phlebotomist with extensive experience in oncology, hospital, and outpatient settings in patient care and venipuncture. Proven ability to enhance patient comfort and streamline specimen collection processes, contributing to reduced wait times. Strong communicator dedicated to teamwork, health education, and maintaining HIPAA compliance in all interactions.
Overview
2026
2026
years of professional experience
Work History
Home Health Aide
Harmony Home Care
North Royalton, OH
04.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Educated patients on health management techniques to promote independence.
- Adapted care strategies based on individual patient requirements and preferences.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Phlebotomist
Southwest General Hospital
Berea, OH
01.2017 - 06.2023
- Experience in both hospital and outpatient settings.
- Collaborated with healthcare team to ensure timely processing of specimens for laboratory analysis.
- Knowledge of common blood tests and which tubes to use.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Organized daily work based on collection priority, tracked inventory, ordered supplies.
Home Health Caregiver
Griswold Home Health Care
Cleveland, OH
2013 - 2017
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with medication management, adhering to prescribed schedules and protocols.
- Developed and maintained strong relationships with clients and families to enhance emotional well-being.
- Monitored client health status, reporting changes to healthcare professionals for timely interventions.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
Corrections Officer
City of Parma
Parma, OH
2007 - 2013
- Supervised inmate activities to ensure compliance with facility regulations.
- Managed emergency response protocols during incidents, ensuring swift resolution of conflicts.
- Trained new officers on procedures, policies, and effective communication techniques.
- Collaborated with mental health professionals to address inmate needs effectively.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court.
Phlebotomist
Marymount Hospital
Garfield Heights, OH
2003 - 2004
- Performed venipunctures and capillary draws with precision and care to ensure patient comfort.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Phlebotomist
Deaconess Medical Center
Cleveland, OH
1997 - 2002
- Provided exceptional patient care by addressing concerns and explaining procedures clearly to patients.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Education
CPT - Certified Phlebotomy Technician
National Healthcare Association
Cleveland, OH2022
GED -
West Technical High School
Cleveland, OH1989
Skills
- Patient care
- Venipuncture
- Sample and specimen collection
- Organizational skills, inventory management
- Butterfly needle technique
- HIPAA compliance
- Hospital experience
- Oncology experience
- Patient support
- Data entry
- Pediatric phlebotomy
- Geriatric phlebotomy
- Health education
- Medical records maintenance
- Diagnostic testing
- Emergency response training
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
Timeline
Home Health Aide
Harmony Home Care
04.2023 - Current
Phlebotomist
Southwest General Hospital
01.2017 - 06.2023
Home Health Caregiver
Griswold Home Health Care
2013 - 2017
Corrections Officer
City of Parma
2007 - 2013
Phlebotomist
Marymount Hospital
2003 - 2004
Phlebotomist
Deaconess Medical Center
1997 - 2002
CPT - Certified Phlebotomy Technician
National Healthcare Association
GED -
West Technical High School