Crystal Glover
Philadelphia,PA
Summary
Looking to obtain employment at a company where my skills, knowledge, and education will be utilized and developed while servicing the company. Compassionate professional experienced in various environments and is hardworking and dedicated to achieving desired outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable and experienced, proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others
Overview
5
5
years of professional experience
Work History
GVI Case Manager
City Of Philadelphia
10.2023 - Current
- Provide day to day social services coordination and management support to the GVI Program.
- Provides social services and support to at-risk individuals who have been arrested.
- Building rapports with group members while being their first point of contact
- Work with partner agencies, social service providers, and community groups to create a unique support structure tailored to each group member who is a focus of GVI.
- Attend meetings with group members to do intakes, guide them through all available resources, attend referral meetings, following up with the group members and referral agencies to ensure the group member is having success,
- Hold partners accountable, and providing mentorship and support to the group members.
Behavioral Health Clinician
Children's Hospital Of Philadelphia, CHOP
01.2020 - 09.2023
- Provided and maintains a safe environment of care.
- Direct observation as outlined in the Safety Observation Levels policy and informed by patient presentation and clinical judgment of the care team.
- Conducted comprehensive evaluations in collaboration with the clinical team as well as thorough documentation to reflect evaluation/intervention/safety planning.
- Appropriately and professionally responds to patient and family escalations using the least restrictive method of de-escalation starting (verbal) followed physically using non-violent crisis intervention techniques to assure environmental safety only when verbal efforts have been ineffective.
- Documented observations in patient records(EPIC) and communicates relevant information to team members before, during, and after each shift.
- Provided and promotes healthy coping structured around each patient s behavior plan.
Outpatient Therapist
WES Health System
12.2021 - 02.2023
- Completed bio-psychological assessments for consumers.
- Developed treatment plans that are goal-focused, measurable, and attainable.
- Provided individual/ family and/or group therapy sessions to assigned clients based on weekly productivity requirements.
- Evaluated the individual needs, interest, and response to the treatment of consumers and when relevant, suggests and makes referrals to programs within the agency as well as outside the agency.
- Used Cognitive Behavioral Therapy, Dialectical Behavior Therapy, and Narrative Therapy as well as other theoretical approaches to treatment.
- Completed all service documentation within a specified time frame and attends all supervision meetings and training as required.
Children’s Blended Case Manager
The Consortium
04.2019 - 01.2022
- Identified and accessed services for the consumer and their parent/ guardian.
- Assisted with helping/ finding resources and connecting/assisting the consumer and their parent/ guardian to those resources Accompany consumer and parent to appointments; helped advocate for consumer and parent at psychiatric, medical, and education settings.
- Completed all documentation within 24 hours of providing services.
- Provided behavioral and mental health screenings for consumers and parents if needed/ required.
- Collaborated and met with programs and other community-based service providers assigned to the consumer. Coordinate activities or meetings with other parties such as probation officers, psychiatrists/therapists working with consumers.
- Attended and actively participating in weekly individual and group supervision with the director of the program. Travel throughout Philadelphia and Delaware County with consumers, parents, and/ or other agency providers.
CUA Case Manager
Turning Points For Children
09.2018 - 03.2019
- Performed a variety of referral, placement, and/or adoptive functions related to services for children and youth; also, conducts interviews with individuals requiring agency services including requests for temporary shelter, placement of children or unusual and difficult social service cases; makes home visits to families of emotionally disturbed and/or problem children.
- Performed case management activities, assess client and family needs, develop an appropriate service and/or treatment plan, develop group activities, provide ongoing counseling and referral services, and/or determine appropriate placement actions.
- Provided home, school, and community visits to assess needs and assists in accessing resources. Performs social service functions of an advanced nature involving independent judgment and a significant understanding and application of professional principles and CUA standards.
- Contacted and collaborated with individuals, their families, representatives of various private and public welfare agencies, representatives of professional and community groups, and the public are of major significance to the work.
- Provided ongoing direct service support to assigned children/families ensuring the development and implementation of comprehensive delivery plans based on team assessments of client’s needs.
- Provided written and/or oral reports to the Department of Human Services and Family Court, as needed; typically, every three months.
- Attended supervision and required training as needed.
Education
Master of Science - Psychology
University of Phoenix
Phoenix, AZ10.2021
Bachelor of Science - Criminal Justice W/ Concentration in Human Service
University of Phoenix
Philadelphia, PA03.2016
Skills
- Performance Tracking
- Individualized Counseling
- Needs Assessment
- Discharge Planning
- Community Outreach
- Behavioral Counseling
- Client Confidentiality
- Records Management
- Life Skills Development
Timeline
GVI Case Manager
City Of Philadelphia
10.2023 - Current
Outpatient Therapist
WES Health System
12.2021 - 02.2023
Behavioral Health Clinician
Children's Hospital Of Philadelphia, CHOP
01.2020 - 09.2023
Children’s Blended Case Manager
The Consortium
04.2019 - 01.2022
CUA Case Manager
Turning Points For Children
09.2018 - 03.2019
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Criminal Justice W/ Concentration in Human Service
University of Phoenix
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