Crystal Goforth
Crockett
Summary
Adept at fostering teamwork and collaboration, consistently achieving operational goals while maintaining a positive work environment.
Dedicated Operations Administrator professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Crime Scene Tech position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Cook
Pizza Hut
12.2024 - 06.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines
Food Service Worker
Texas Burger
05.2024 - 07.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times.
Cashier
Kim’s Convenience Store
03.2024 - 05.2024
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Grocery Bagger
HEB Grocery Store
01.2024 - 03.2024
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Ensured proper handling of fragile items to minimize breakages and complaints.
Customer Service Representative
Circle K
06.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ring up customers purchase and cash them out.
- Sweep and mop store floors.
- Keep register area neat and clean appearance.
- Stock freight as it comes in.
- Cook food for hot case and date/time the product for disposal.
- Assist customers with pumping their gas if needed.
- Clean fuel spills according to EPA laws and company policy.
Team Leader Manager
Walgreens
01.2023 - 05.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Courier
FedEx Ground
04.2022 - 10.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service.
- Adhered to all traffic laws while operating company vehicles for safe transportation of packages.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Operations Administrator
FedEx Ground
08.2019 - 02.2020
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Supported Fedex Ground team by handling all administrative tasks.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Provided answers to customer questions via phone and email, typically within 1-3 hours.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
Bachelor Of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO06.2017
Associate Of Arts - Criminal Justice
University of Phoenix
Tempe, AZ05.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Verbal communication
Timeline
Cook
Pizza Hut
12.2024 - 06.2025
Food Service Worker
Texas Burger
05.2024 - 07.2024
Cashier
Kim’s Convenience Store
03.2024 - 05.2024
Grocery Bagger
HEB Grocery Store
01.2024 - 03.2024
Customer Service Representative
Circle K
06.2023 - 12.2023
Team Leader Manager
Walgreens
01.2023 - 05.2023
Courier
FedEx Ground
04.2022 - 10.2022
Operations Administrator
FedEx Ground
08.2019 - 02.2020
Bachelor Of Science - Healthcare Management
Colorado Technical University
Associate Of Arts - Criminal Justice
University of Phoenix
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