Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Crystal Golden

Greensboro,NC

Summary

Talent Acquisition Specialist with a proven track record in enhancing recruitment processes and managing payroll operations at Friends Homes, Inc. Successfully streamlined payroll for over 450 employees, achieving an 80% reduction in paper waste. Strong organizational skills and proficiency in Microsoft Software have consistently improved operational efficiency and employee satisfaction.

Overview

10
10
years of professional experience

Work History

Payroll Specialist

Friends Homes, Inc.
Greensboro, NC
08.2024 - Current
  • Processed payroll for 450+ employees on a bi-weekly basis, ensuring accurate and timely payment
  • Managed all aspects of payroll administration, including data entry, calculations, deductions, and tax withholdings
  • Maintained employee records in compliance with company policies and legal requirements
  • Collaborated with HR department to ensure accurate employee information and resolve any discrepancies
  • Prepared and distributed paychecks or direct deposits to employees according to established schedules
  • Responded promptly to employee inquiries regarding payroll matters, providing excellent customer service
  • Generated various reports related to payroll activities such as earnings summaries, tax filings, and labor distribution analysis
  • Stayed up-to-date with federal, state, and local regulations governing payroll processes and made necessary adjustments as required
  • Conducted training sessions for managers on proper timekeeping practices and submission of timesheets
  • Worked closely with benefits administrators to ensure accurate deduction of insurance premiums from employees' wages
  • Implemented electronic filing system for storing confidential employee information securely while reducing paper waste by 80%
  • Maintained confidentiality of sensitive employee information at all times, adhering to privacy regulations
  • Researched and resolved discrepancies between employees' reported hours worked versus actual recorded time in the system
  • Assisted employees with setting up direct deposit accounts for seamless payment processing
  • Coordinated year-end processes including W-2 generation, distribution, and reporting requirements

Talent Acquisition Specialist

Friends Homes, Inc.
Greensboro, NC
04.2022 - 08.2024
  • Source candidates using a variety of search methods such as ATS (Paycor) to build a robust candidate pipeline
  • Attend job fairs and organize Meet and Greet events with local schools and universities
  • Screen candidates by reviewing resumes, job applications and performing phone screenings as well as in-person interviews
  • Take ownership of candidate experience by designing and managing job postings, job descriptions, and position requirements
  • Perform reference checks as needed; initiate drug screens and submit all applicants for background checks
  • Facilitate the offer process by extending the offer and negotiating employment terms
  • Provide assistance with new hire on-boarding process
  • Stay abreast of recruiting trends and best practices
  • Utilize a variety of job boards such as, Indeed, LinkedIn, Career Builder, Zip Recruiter, and Glassdoor
  • Manage the overall interview, selection, and closing process
  • Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
  • Takes ownership for goals and outcomes; effectively and efficiently uses available resources to successfully complete tasks timely
  • Weekly one on one meetings to discuss recruiting needs for all departments within the company for both campuses and provide weekly updates via excel reports to Director of Human Resources and other members of leadership
  • Serve as a backup payroll specialist as needed
  • Assist with maintaining other human resource duties such as open enrollment, creating training documents utilizing power point for rolling out new system platforms, and verification of employment
  • Training new leaders on Paycor for administrative duties such as approving timecards and request for paid time off

Administrative Support Associate - School of Nursing

NORTH CAROLINA A&T STATE UNIVERSITY
Greensboro, NC
03.2021 - 04.2022
  • Provide administrative assistance to the faculty and staff within the College of Health and Human Sciences' School of Nursing
  • Prepare minutes from meetings when requested
  • Assist with managing day to day office tasks such as greeting visitors, answering incoming calls from students and potential applicants regarding the nursing program
  • Provide full knowledge of the entry options with staff and clients
  • Assist entry option coordinators and student services with recruitment events, evaluation of student application files, set up zoom orientations, and maintain student files through the enrollment process
  • Prepare course materials submitted by faculty and other documents as requested and assure they are in compliance with university policies
  • Type exams for faculty in Respondus when needed
  • Assist with end of year recognition programs by setting up Zoom links, creating programs and certificates for students
  • Serve as co-chair of Faculty/Staff Affairs committee, assist with planning, setup of holiday parties, birthday celebrations, special recognition, and retirement celebrations
  • Serve on search committee for open positions within the School of Nursing
  • Provide assistance with pre-credentialing potential new hires and scheduling interviews
  • Reach out to applicants to verify missing information when needed
  • Assemble documents for new hire faculty members such as the School of Nursing Faculty Resource Toolkit
  • Provide any needed office supplies and documents for new faculty members to the school

Authorization Coordinator

ADORATION HOME HEALTH/ADVANCED HOME HEALTH
High Point, NC
11.2017 - 06.2021
  • Was responsible for maintaining a timely revenue cycle for all the goods and services provided by Advanced Home Care
  • Analyzed daily requests to determine coverage and approval utilizing criteria for Home Health authorizations
  • Notified staff when authorization was approved or denied
  • Obtained & entered authorization into the database timely & accurately
  • Utilized email, faxes and telephone to submit requests for authorization of services
  • Collaborated with internal & external customers to provide status updates & coordinate appeals on denied authorization
  • Answered incoming calls from insurance companies regarding the status of authorizations and provided clinical information on patients when needed

Customer Service Representative

AETNA, INC
High Point, NC
07.2015 - 07.2016
  • Answered inbound calls from members regarding their benefit coverage, medical claim status and explanation of benefits
  • Navigated through multiple screens and systems to provide the best customer service
  • Advised members of providers that were in and out of network with their current plan
  • Reviewed claims for status and proper coding and sent back for reprocessing if necessary

Education

High School -

Parkland High School
Winston-Salem, NC
01.1998

Skills

  • Talent Sourcing Proficiency
  • Candidate Interviewing
  • New Hire Orientation
  • Applicant Tracking Systems
  • Payroll Management
  • Workplace Organization
  • Garnishment Management
  • I-9 Verification Expertise
  • New Hire Administration
  • Expertise in Microsoft Software
  • Implementation of Payroll Procedures
  • Time Sheet Evaluation

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Payroll Specialist

Friends Homes, Inc.
08.2024 - Current

Talent Acquisition Specialist

Friends Homes, Inc.
04.2022 - 08.2024

Administrative Support Associate - School of Nursing

NORTH CAROLINA A&T STATE UNIVERSITY
03.2021 - 04.2022

Authorization Coordinator

ADORATION HOME HEALTH/ADVANCED HOME HEALTH
11.2017 - 06.2021

Customer Service Representative

AETNA, INC
07.2015 - 07.2016

High School -

Parkland High School

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