Crystal Gomes
Ankeny,IA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Real Estate Transaction Coordinator-Contract Work
Elite TC, SimplyTC, & The Iowa Real Estate Team
Remote
07.2021 - 06.2024
- Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
- Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Continually developed professional knowledge and skills by attending industry events, workshops, and training sessions to stay current on best practices and emerging trends within the real estate market.
Special Education Paraprofessional II
Redlands Unified School District (Cope Middle School)
10.2013 - 02.2022
- My primary role was to support students with special needs in 7th and 8th grade Math and English classrooms, operating under the guidance of a certified teacher.
- I worked in an inclusive environment, focusing on individualized academic programs (IEPs) tailored to each student's requirements.
- My responsibilities included assisting with lesson planning, tracking student progress, and ensuring their physical and emotional well-being.
- I made the difficult decision to depart from this role due to the impact of COVID-19 lockdowns, coupled with the necessity of relocating to another state to be closer to my family.
Switchboard Operator
Loma Linda University Medical Center and University of Loma Linda - Loma Linda, CA
01.2011 - 10.2013
- My duties included routing calls, handling inquiries from families and patients, paging on-call physicians, and coordinating emergency responses such as Code Blue situations.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- I departed from this role to pursue a career in teaching.
Patient Care Assistant/Unit Secretary/Telemetry Technician
Loma Linda Medical Center
06.2003 - 03.2009
- I was hired as a Patient Care Assistant on a General Medicine Unit and received cross-training as a Unit Secretary and Telemetry Technician.
- My role involved patient care, assisting during Code Blue emergencies, providing support to families, managing unit communications, and monitoring patients' cardiac rhythms.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- I made the decision to transition from my role to become a stay-at-home mother, dedicating my time to caring for my new baby.
Education
Bachelor of Arts - Multiple Subjects Teaching
Brandman University
Riverside, CA12.2019
Associate of Science -
Crafton Hills College
Yucaipa, CA06.2009
Skills
- Multi-line Phone Systems
- Windows
- Microsoft Word, Excel, Outlook
- Customer Service
- Compliance Management
- Escrow Processes
- Administrative Experience
- Auditing
- Office Management
- DocuSign
- Google Workspace
Certification
- California Association of Realtors C.A.R. Transaction Coordinator Training Certificate 01/04/2022
- Iowa Licensed Notary Public, 852620, Issued:12/09/23 Expires:12/09/26
Timeline
Real Estate Transaction Coordinator-Contract Work
Elite TC, SimplyTC, & The Iowa Real Estate Team
07.2021 - 06.2024
Special Education Paraprofessional II
Redlands Unified School District (Cope Middle School)
10.2013 - 02.2022
Switchboard Operator
Loma Linda University Medical Center and University of Loma Linda - Loma Linda, CA
01.2011 - 10.2013
Patient Care Assistant/Unit Secretary/Telemetry Technician
Loma Linda Medical Center
06.2003 - 03.2009
Bachelor of Arts - Multiple Subjects Teaching
Brandman University
Associate of Science -
Crafton Hills College
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