Summary
Overview
Work History
Education
Skills
Certification
Assessments
Work Authorization
Personal Information
Languages
Timeline
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Crystal Gomez

Crystal Gomez

McLean,VA

Summary

Results-driven professional with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

NOC Service Coordinator III

CPG Beyond
08.2023 - Current
  • Data entry & Communicating directly with Project Managers, in-house and 3rd party vendors to create a service schedule for all upcoming or any emergency services.
  • Main source of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed numerous of sites and managed all requests, ensuring timely and effective service including but not limited to emergency requests.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Coordinated and monitored service activities to confirm work met all requirements.

Lab Rep PRN

INOVA CENTRAL LAB
07.2022 - 02.2024
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Advanced level of communication with all appropriate departments to ensure proper collection and results are available.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Surgical Coordinator for Ambulatory Surgery

PSV
05.2021 - 06.2023
  • Interacting with patients', physicians and other staff both within the Clinic and at outside facilities providing accurate, timely and responsive information
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.

PPC/Surgical Coordinator

Cosmetic Surgery Institute
07.2019 - 07.2022
  • Tracking and documenting client information, attending consultations for surgical procedures with the doctor
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Collaborated with multidisciplinary care teams to develop comprehensive perioperative plans tailored to individual patient needs and preferences.

Surgical Coordinator

OrthoVirginia
10.2018 - 03.2021
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of surgical coordination.

Education

GED -

T.C. Williams High School
Alexandria, VA
01.2024

Bachelor of Arts - Psychology

Northern Virginia Community College
Alexandria, VA
06.2027

Master of Arts - Psychology

George Mason University
Fairfax, VA
09.2031

Skills

  • Accurate Recordkeeping
  • Notetaking and documentation
  • Analytical Thinking
  • Data Analysis
  • Proficiency in Office programs
  • Individualized service plans

Certification

  • Certified Information Systems Auditor
  • CPR Certification
  • Driver's License
  • OSHA 10

Assessments

  • Supervisory skills: Motivating & assessing employees, Proficient, 05/01/24
  • Work style: Reliability, Proficient, 02/01/24
  • Food service: Customer situations, Proficient, 05/01/24
  • Customer service, Proficient, 02/01/24
  • Case management & social work, Proficient, 06/01/24
  • Attention to detail, Proficient, 01/01/23
  • Customer focus & orientation, Proficient, 01/01/23
  • Elementary school classroom management, Proficient, 05/01/24
  • Sales skills, Proficient, 05/01/21
  • Medical receptionist skills, Proficient, 01/01/23
  • Medical terminology, Proficient, 05/01/24
  • Protecting patient privacy, Proficient, 06/01/24

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Languages

Spanish
Native or Bilingual

Timeline

NOC Service Coordinator III

CPG Beyond
08.2023 - Current

Lab Rep PRN

INOVA CENTRAL LAB
07.2022 - 02.2024

Surgical Coordinator for Ambulatory Surgery

PSV
05.2021 - 06.2023

PPC/Surgical Coordinator

Cosmetic Surgery Institute
07.2019 - 07.2022

Surgical Coordinator

OrthoVirginia
10.2018 - 03.2021

GED -

T.C. Williams High School

Bachelor of Arts - Psychology

Northern Virginia Community College

Master of Arts - Psychology

George Mason University

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Crystal Gomez