Crystal Gonzales
Tacoma,WA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Certified Pharmacy Technician
CVS Pharmacy
08.2023 - Current
- Processed prescription orders accurately to ensure patient safety and medication efficacy.
- Assisted pharmacists in managing inventory levels, reducing stock discrepancies through effective monitoring.
- Trained new pharmacy technicians on operational procedures and best practices to ensure workflow consistency.
- Conducted regular checks on medication expiration dates, ensuring compliance with safety regulations and standards.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Shift Leader
Walgreens
08.2018 - 07.2022
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on customer service excellence and operational standards.
- Managed inventory levels, coordinating stock replenishment to optimize product availability.
- Implemented sales promotions, enhancing customer engagement and driving revenue growth.
- Resolved customer inquiries and concerns, fostering positive shopping experiences and loyalty.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise placement.
- Scheduled shifts effectively, balancing staff workloads to maintain optimal store performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Supported pharmacy operations by maintaining a clean and organized workspace, ensuring efficient workflow.
- Assisted pharmacy staff with preparing medications and filling orders.
- Enhanced customer service with effective communication, addressing inquiries and concerns with patience and understanding.
- Received incoming supplies and stocked in correct locations.
- Kept pharmacy counter and related areas clean, neat and organized.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
High School Diploma -
Paramount High School
Paramount, CA01-2013
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Filling prescriptions
- Patient confidentiality
Timeline
Certified Pharmacy Technician
CVS Pharmacy
08.2023 - Current
Shift Leader
Walgreens
08.2018 - 07.2022
High School Diploma -
Paramount High School