Crystal Gonzalez
Frackville,PA
Summary
Bilingual professional, proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Area Manager of Logistics
Id Logistics
08.2023 - 01.2024
- Streamlined logistics processes by implementing efficient scheduling and routing strategies, reducing transportation costs and improving delivery times.
- Enhanced warehouse operations by optimizing storage layouts and inventory management systems, resulting in increased productivity and space utilization.
- Developed strong relationships with vendors and carriers to negotiate favorable contracts, ultimately lowering overall operational expenses.
- Led a team of logistics professionals, providing guidance and support to ensure high levels of performance and employee satisfaction.
- Directed shipping and receiving of wide range of products daily.
Supervisor Logistics
Ryder Systems INC.
09.2021 - 08.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Monitored workflow to improve employee time management and increase productivity.
Customer Service Associate
Tony's
11.2014 - 06.2021
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Manufacturing Engineer
East Penn Manufacturing
07.2019 - 03.2020
- Acid leveler capper
- Machine operator
- Improved manufacturing efficiency by streamlining production processes and implementing lean methodologies.
- Reduced production downtime through proactive maintenance scheduling and timely equipment repairs.
- Collaborated with cross-functional teams to develop innovative solutions for complex engineering challenges.
- Optimized assembly line layouts to maximize productivity and improve overall workflow efficiency.
Customer Service Representative
Met-Ed First Energy
02.2018 - 03.2019
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Housekeeper
Econolodge
01.2018 - 10.2018
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Caregiver
Age in Place Home Care
01.2018 - 06.2018
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Education
High school diploma -
Reading High School
Reading, PA06.2014
Skills
- Problem Solving
- Time Management
- Continuous Improvement
- Team Building
- Bilingual
- CPR Certified
- Inquiry based learning
Personal Information
Willing To Relocate: True
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Area Manager of Logistics
Id Logistics
08.2023 - 01.2024
Supervisor Logistics
Ryder Systems INC.
09.2021 - 08.2023
Manufacturing Engineer
East Penn Manufacturing
07.2019 - 03.2020
Customer Service Representative
Met-Ed First Energy
02.2018 - 03.2019
Housekeeper
Econolodge
01.2018 - 10.2018
Caregiver
Age in Place Home Care
01.2018 - 06.2018
Customer Service Associate
Tony's
11.2014 - 06.2021
High school diploma -
Reading High School
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