Crystal Gonzalez
TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Production Technician
Marelli North America, Inc.
04.2021 - Current
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment.
- Performed setup of production equipment to establish optimal performance.
- Utilized calipers, micrometers and height gauges to calibrate and adjust machinery.
- Prepared reports and technical documentation of day-to-day production processes.
Spanish Interpreter/Recruiter Coordinator
Metro Industrial Services
12.2019 - 04.2021
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Operated and maintained applicant tracking and candidate management systems.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Attended training programs to improve professional knowledge and interpretation skills.
- Interpreted conversations between foreign language-speaking clients and others.
Store Manager
Metro by T-Mobile
08.2017 - 12.2019
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback..
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Representative
MetroPCS Authorized Dealer
08.2015 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelors of Science in Business Administration - Finance
University of Alabama in Huntsville
Huntsville, AL 08.2022 - 05.2025
Associates in Science -
Northeast Alabama Community College
Rainsville, AL 01.2021 - 05.2022
High School Diploma -
Scottsboro High School
Scottsboro, AL 08.2013 - 05.2017
Skills
- Problem-solving
- Verbal Communication
- Interpersonal Communication
- Simultaneous Translations Experience
- Customer Relations Understanding
- Relationship Building
- Spanish Fluency
- POS Systems
- Customer Service Management
- Team Development
- Customer Service
- Sales Strategies
- Call Center Experience
- Administrative Skills
- Operations Management
Languages
Spanish
Native or Bilingual
Timeline
Bachelors of Science in Business Administration - Finance
University of Alabama in Huntsville
08.2022 - 05.2025
Production Technician
Marelli North America, Inc.
04.2021 - Current
Associates in Science -
Northeast Alabama Community College
01.2021 - 05.2022
Spanish Interpreter/Recruiter Coordinator
Metro Industrial Services
12.2019 - 04.2021
Store Manager
Metro by T-Mobile
08.2017 - 12.2019
Customer Service Representative
MetroPCS Authorized Dealer
08.2015 - 01.2016
High School Diploma -
Scottsboro High School
08.2013 - 05.2017
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