Summary
Work History
Education
Skills
Languages
Work Availability
Interests
Quote
Timeline
References
AssistantManager

Crystal Gonzalez

Casselberry,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities not only within my career but also in my personal growth.

Work History

Spectrum
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc
  • Inform prospects of our product pricing model and Spectrum products competitive advantage compared to other service providers.

Health first - Scheduling
  • Answering Phones and Emails
  • Maintaining and updating schedules, calendar and agendas
  • Documenting scheduling processes and keeping records.

NYC311 Operator - Call Center
  • Providing information about products and services
  • Responding to customers complaints
  • Customer care and support
  • Resolving all conflicts.

Education

High School -

San Juan, Puerto Rico

Skills

  • Leadership
  • Interpersonal Communication
  • Solution-oriented with ability to think strategically and creatively in decision making
  • Computer proficiency
  • Time Management
  • Flexible and Adaptable
  • Multitasking Abilities
  • Critical Thinking
  • Organization and Time Management

Languages

English
Full Professional
Spanish
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Spectrum

Health first - Scheduling

NYC311 Operator - Call Center

High School -

References

  • Yvonne Burgos/Supervisor, (407) 419-4557, Yvonne.ortiz31@gmail.com
  • Oscar Camacho, (407) 426-3101, Oscar24.possy@gmail.com
  • Bryan Wroten/Manager, (407) 388-8361, Bryan.Wroten@charter.com
Crystal Gonzalez