Crystal Gonzalez
Van Nuys,CA
Summary
Committed Clinical Operations Supervisor with experience in overseeing daily operations, managing clinical staff, and ensuring compliance to healthcare regulations. Strong leadership skills coupled with ability to develop and implement strategic plans for operational efficiency. Proven track record of driving process improvements and maintaining highest levels of patient care.
Overview
8
8
years of professional experience
Work History
Clinical Operations Supervisor
Providence Health & Services
Santa Monica, CA
05.2023 - Current
- Developed and implemented standard operating procedures for clinical operations.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Implemented strategies for improving efficiency within the department.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Monitored site performance to ensure adherence to Good Clinical Practices guidelines.
- Created and maintained project timelines for multiple concurrent projects.
- Conducted regular audits to verify accuracy of data collected from clinical sites.
- Developed and maintained clinical policies and procedures.
- Created and implemented quality assurance programs to ensure patient safety and satisfaction.
- Supervised staff in the delivery of patient care services.
- Monitored performance of clinical staff against established metrics.
- Conducted regular reviews to evaluate effectiveness of care plans.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Ensured that staff members adhere to professional standards of practice.
- Assisted with recruitment, selection, orientation and training activities for new employees.
Lead Medical Assistant
Providence Health & Services
Santa Monica
03.2018 - 04.2023
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
Lead Chronic Care Manager
RISARC
Burbank, CA
04.2016 - 03.2018
- Assisted clients in developing and achieving short-term and long-term goals.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Monitored client's compliance with medications prescribed by physician or psychiatrist, if applicable.
Education
Certified Medical Assistant - Medical
American Career College
Los Angeles03-2018
Skills
- Protocol development
- Clinical Research
- Process Improvements
- Multidisciplinary team collaboration
- Quality Assurance
- Individual Therapy
- Clinical skills
- HIPAA
- Staff Scheduling
- Clinical Quality Improvement
- Progress Monitoring
- Patient Education
- Team Supervision
- Recruitment
- Patient Relations
- Clinical Instruction
- Direct Patient Care
- Clinical education
- Documentation requirements
Timeline
Clinical Operations Supervisor
Providence Health & Services
05.2023 - Current
Lead Medical Assistant
Providence Health & Services
03.2018 - 04.2023
Lead Chronic Care Manager
RISARC
04.2016 - 03.2018
Certified Medical Assistant - Medical
American Career College
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