Diego Ocana
Sacramento,CA
Summary
Versatile and dynamic, my tenure at Jack in the Box honed my proficiency in point-of-sale systems and elevated my bilingual communication skills, ensuring customer service excellence. Mentored new team members, significantly enhancing team efficiency. Expert in inventory management and customer engagement, I consistently contribute to a positive and productive retail environment.
Overview
1
1
year of professional experience
Work History
Cashier, prepare, cleaner, restocker, cook, fryer
Jack in the Box
11.2024 - Current
- Performed other duties as assigned by management
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Delivered high level of customer service to patrons using active listening and engagement skills
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct
- Welcomed customers, offering assistance to help find store items
- Greeted customers promptly and responded to questions
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
Education
High School Diploma -
Hiram Johnson High School
Sacramento, CA06.2024
Skills
- Order taking
- Point of sale proficiency
- Customer service excellence
- Customer service
- Inventory restocking
- Problem solver
- Lead ship experience
- Communication skills
Accomplishments
- I liked to overload myself with a lot of work even though it would be challenging I would keep on continuing to push myself because at the end of the day it helped me want to succeed and be a better version of myself.
- Languages: English, Spanish Native/Bilingual
Activities
- I am well-rounded employee who did various tasks at my previous job.
- Worked in a well-rounded role where I did a bit of everything.
- As a well-rounded individual I was responsible for many different things in my last position.
Timeline
Cashier, prepare, cleaner, restocker, cook, fryer
Jack in the Box
11.2024 - Current
High School Diploma -
Hiram Johnson High School