Crystal Gopez
Manteca,CA
Summary
Developed skills in fast-paced, quality-focused environment, emphasizing accuracy and consistency. Expertise in identifying areas for improvement, implementing effective quality control measures, and collaborating with cross-functional teams.
Offering strong interpersonal and communication skills, coupled with solid understanding of customer service principles. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.
Overview
2
2
years of professional experience
Work History
Quality Technician
Tesla
11.2023 - 12.2024
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Coordinated efforts between Quality Control teams across multiple locations, fostering collaboration that improved overall consistency across sites'' operations.
- Streamlined the inspection process, reducing time spent on non-value-added tasks and increasing overall efficiency.
Customer Service Cashier
Fire Wings
02.2023 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Independence High School
San Jose, CA06-2020
Skills
- Bilingual fluency in Filipino
- Reliability and punctuality
- Patience and composure
- Customer service
- Multitasking Abilities
- Work well with others
Timeline
Quality Technician
Tesla
11.2023 - 12.2024
Customer Service Cashier
Fire Wings
02.2023 - 10.2023
High School Diploma -
Independence High School
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