CRYSTAL GORDON
North Tonawanda,NY
Summary
Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Clinical Support Staff
Excelsior Orthopaedics
05.2019 - Current
- Performed routine office tasks necessary for office operation and presentation.
- Communicated medical need for patient visits to scheduling department.
- Noted physician orders in chart and completed directed actions.
- Collaborated with physician to verify capture of care coordination billable minutes.
- Provided vital assistance during emergencies, staying calm under pressure while working closely with healthcare providers to ensure optimal outcomes for patients.
- Facilitated timely communication between patients, providers, and insurance companies, ensuring smooth operations within the clinic.
- Aided in the training of new staff members, fostering a collaborative team dynamic while sharing knowledge and expertise.
- Contributed to a positive patient experience by consistently maintaining a professional and empathetic demeanor.
- Increased patient satisfaction by addressing concerns and answering questions with patience and understanding.
- Streamlined administrative tasks for improved efficiency and a more organized work environment.
- Demonstrated adaptability and flexibility in a fast-paced clinical environment, effectively managing multiple tasks while maintaining a high level of attention to detail.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Completed necessary reports and documentation on time and to specifications.
- Answered patient inquiries and provided information about healthcare services.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Scheduled patients for appointments and maintained master calendar.
- Supported office operations by expertly handling administrative needs.
- Ensured accurate documentation of patient information by meticulously updating electronic health records.
Care Management Team Lead
Your Life Care Management
02.2012 - 05.2019
- Collaborated with multidisciplinary teams for optimal patient outcomes and improved quality of life.
- Managed medication regimens, ensuring proper administration and adherence to doctor recommendations.
- Developed strong relationships with community organizations to expand available resources for clients in need.
- Reduced caregiver burnout by providing respite care services in collaboration with other team members.
- Streamlined communication between healthcare providers, patients, and families to ensure accurate information sharing.
- Ensured client satisfaction and loyalty by consistently delivering exceptional Life Care Management services tailored to individual needs.
- Provided emotional support to patients and families during challenging times, promoting resilience and coping skills.
- Assessed patient living environments for safety concerns, implementing modifications to reduce risks.
- Maintained detailed documentation of patient interactions, maintaining confidentiality while upholding professional standards.
- Coordinated medical appointments and transportation, reducing stress on patients and families.
- Monitored patient progress and adjusted care plans as needed for the best possible results.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
Certified Nursing Assistant
Canterbury Woods
01.2008 - 08.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
Education
GED -
Eric 1 Boces
West Seneca, NY09.2009
Skills
- Adaptable
- Innovative
- Organized
- Reliable
- Resourceful
- Active Listening
- Computer Proficiency
- Leadership Experience
- Analytical and Quantitative Skills
Timeline
Clinical Support Staff
Excelsior Orthopaedics
05.2019 - Current
Care Management Team Lead
Your Life Care Management
02.2012 - 05.2019
Certified Nursing Assistant
Canterbury Woods
01.2008 - 08.2012
GED -
Eric 1 Boces
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