Crystal Gosselin
Winslow,ME
Summary
Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
CODE ENFORCEMENT DEPARTMENT; CITY OF WATERVILLE
Waterville, ME
08.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Developed and implemented policies related to payroll processing procedures.
CUSTOMER SERVICE REPRESENTATIVE
MACKENZIE LANDSCAPING INC.
Winslow, Maine
04.2023 - 08.2023
- Selected to work in the front office to greet customers, answer phones, place orders, deliver messages, and assist with maintaining and organizing supplies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
BARTENDER/SERVER/BANQUET COORDINATOR
THE POINTE AFTA
Winslow, Maine
01.2009 - 08.2023
- Exceptional customer service skills while multi-tasking and managing multiple tables efficiently and effectively
- Thriving in elevated stress situations while gaining trust of owner/supervisors to properly execute independent duties
- Maintaining professionalism, while also achieving high sales and fostering successful relationships with guests.
- Greeted customers and provided excellent customer service.
ASSISTANT TO CITY CLERK
TOWN OF WATERVILLE
09.2022 - 11.2022
- Selected to assist the city clerk with processing absentee votes and issue ballets
- Registering new voters and updating information into the central voter registration system.
MEDICAL ASSISTANT
WATERVILLE WOMEN'S CARE
Waterville, ME
03.2012 - 06.2015
- Selected to work directly with patients/physicians
- Charted and maintained respectful confidentially, while proficiently learning new technical programs
- Built rapport with patients/coworkers alike
- Assisted physicians with various procedures, learning a multitude of hands-on training.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
CERTIFIED NURSE ASSISTANT
LAKEWOOD (NORTHERN LIGHT CONTINUING CARE)
09.2007 - 06.2010
- Learned new computer programs while sufficiently multi-tasking to protect the patient confidentiality
- Socialized/interacted daily, with patients/family members, to officiate a state guideline/family-oriented agreeance.
Education
High School Diploma -
Winslow High School
Winslow, ME06-2006
Some College (No Degree) - BSN Program
Kaplan University
Augusta, MESome College (No Degree) - Health Science Program
Kennebec Valley Community College
Fairfield, MESkills
- Impeccable communication
- Strong time management and problem solving
- Sufficiency in typing
- Extremely accurate and dependable
- Courteous and empathic with clientele
- Self-sufficient
- Suggestive Selling
- Team player
- Flexibility
- Capability of navigating through multiple computer programs
- Invoice Processing
- Complaint resolution
- Data Entry
- Microsoft Office Suite
- Professional telephone demeanor
- Inbound and Outbound Calling
References
- Patti Dubois (Waterville City Clerk), 207-873-8773
- Ken MacKenzie (Owner; MacKenzie Landscaping, Inc.), 207-649-8266
- Stan LaPointe (Owner; The Pointe Afta), 207-872-0521
- Dr. Aimee Glidden (Hiring Supervisor; Waterville Women's Care), 207-877-7477
- Dan Bradstreet (Code Enforcement Director), 207-680-4208
Certification
- Certificate of Completion- 1 to 1: Customer Service Success
- Certificate of Completion- Microsoft Excel Basics
Timeline
ADMINISTRATIVE ASSISTANT
CODE ENFORCEMENT DEPARTMENT; CITY OF WATERVILLE
08.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
MACKENZIE LANDSCAPING INC.
04.2023 - 08.2023
ASSISTANT TO CITY CLERK
TOWN OF WATERVILLE
09.2022 - 11.2022
MEDICAL ASSISTANT
WATERVILLE WOMEN'S CARE
03.2012 - 06.2015
BARTENDER/SERVER/BANQUET COORDINATOR
THE POINTE AFTA
01.2009 - 08.2023
CERTIFIED NURSE ASSISTANT
LAKEWOOD (NORTHERN LIGHT CONTINUING CARE)
09.2007 - 06.2010
High School Diploma -
Winslow High School
Some College (No Degree) - BSN Program
Kaplan University
Some College (No Degree) - Health Science Program
Kennebec Valley Community College
- Certificate of Completion- 1 to 1: Customer Service Success
- Certificate of Completion- Microsoft Excel Basics
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