Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Work Availability
Work Preference
Quote
Languages
Interests
Generic

Crystal Grace

Burlington,WI

Summary

Results-driven administrative specialist and bookkeeper with a strong track record in financial management, recognized for enhancing efficiency in bookkeeping tasks and maintaining precise financial records across accounts payable, payroll, and administrative duties. Over 12 years of experience as a dynamic sales representative fostered expertise in client relationship management and market analysis, contributing to exceptional customer retention rates. Proven negotiation skills and a talent for delivering customized solutions underscore readiness for a managerial role, while a commitment to superior customer service drives loyalty and revenue growth. Highly adept at training, managing, coaching, and mentoring teams, with extensive experience in financial reporting and budget management ensuring accuracy and efficiency in all financial operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Representative

Lipari Foods
01.2020 - 01.2025
  • Responsible for answering/outgoing calls
  • Ordering customers request, building, relationships, product, knowledge, negotiation, networking, strong, client retention, and advancing knowledgeable products for customers to fill the shelves and to explore new products or budgeting
  • Organization, trustworthy, time management, clear, communication, and General leads
  • Networking
  • Conducting market research and being competitive/yet successful
  • Active listening building the relationship with the customer. Client is the best Experience in sales because then they trust you and will listen and work more effectively.
  • Daily I would manage anywhere from 30-50 phone calls, emails, and texts per day from customers and or distributors.

Waitress

Bills pub
08.2022 - 03.2024
  • Perform attentive service
  • Anticipate of guests needs
  • Multitasking
  • Master at winning over difficult guests
  • Supported needs of 100- person wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevance and intentionality.

Real Estate Agent

Century 21 Affiliated
03.2022 - 01.2024
  • Client focused with real estate agent with one year of experience. Helping clients find their perfect home by researching market trends, property values, and neighborhoods.
  • Conduct open houses
  • Stay up to date on market trends and property values
  • Develop positive and trusting relationships with customers by addressing individual needs.
  • Daily phone calls, emails, advertising, networking, and communication
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated, facilitated, and managed real estate transactions.

Administrative Business Manager/Sales Manager

Double G Heating and Cooling
01.2016 - 07.2023
  • Built and maintained strong relationships with key clients, resulting in a high rate of repeat business
  • Provided expert product knowledge to customers, explaining features and benefits to drive sales
  • Developed customized HVAC solutions based on customer needs and budget constraints
  • Negotiated pricing terms with customers to ensure profitability while maintaining customer satisfaction
  • Managed a large portfolio of accounts, ensuring timely follow-up on leads and inquiries
  • Devised cost-saving initiatives that led to reduced overhead expenses without compromising quality or efficiency levels within the organization.
  • Improved workplace efficiency by developing an organized filing system for easy retrieval of important documents and information.
  • Managed office inventory by regularly monitoring stock levels, placing orders as needed to ensure adequate supplies were always available.
  • Established strong working relationships with internal departments, facilitating cross-functional collaboration for optimal business outcomes.
  • Negotiated contracts with vendors to secure best value deals for office supplies and services, saving company expenses.

Education

Real Estate License - Real Estate

WRA
Online WRA
03.2022

Bachelor's degree - Human Services

Kaplan University
Davenport, IA
11.2014

BookKeeping/Administrative Skills - Bookkeeper

QuickBooks Intuit
Burlington, WI
03-2025

Skills

  • Marketing
  • Building relationships (10 years)
  • Time management
  • Communication skills (10 years)
  • Serving Experience (10 years)
  • Negotiation (10 years)
  • Sales (10 years)
  • CRM Software (3 years)
  • Market Analysis (6 years)
  • Organizational skills (10 years)
  • Team Leader/Professionalism (10 years)
  • Market Research (7 years)
  • Salesforce (10 years)
  • Customer service (10 years)
  • Product and service knowledge
  • Customer relations
  • Complex Problem-solving
  • Prospecting skills
  • Customer service
  • Customer relationship building

Accomplishments

  • Successfully launched Graces Bookkeeping Co..
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved issues/ complaints with customers which led to Positive results.
  • Ranked #3 in 443 for 2004.

Certification

  • Driver's License
  • Real Estate License

Timeline

Waitress

Bills pub
08.2022 - 03.2024

Real Estate Agent

Century 21 Affiliated
03.2022 - 01.2024

Sales Representative

Lipari Foods
01.2020 - 01.2025

Administrative Business Manager/Sales Manager

Double G Heating and Cooling
01.2016 - 07.2023

Bachelor's degree - Human Services

Kaplan University

Real Estate License - Real Estate

WRA

BookKeeping/Administrative Skills - Bookkeeper

QuickBooks Intuit

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeGig WorkContract Work

Location Preference

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionFlexible work hoursPaid time off

Quote

Opportunities Don't happen.You create them.
Chris Grosser

Languages

English
Full Professional

Interests

Outdoors/camping/hiking

Family and Friends get togethers

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