Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Receptionist
Crystal Grah

Crystal Grah

Cedar Lake,IN

Summary

Resourceful Recruiting Coordinator with expertise in problem-solving, trend analysis, and cross-team collaboration. My curiosity fuels a passion for discovering innovative processes, championing new ideas, and resolving intricate challenges. I excel in delivering consistent results through effective communication and robust organizational skills, all while nurturing and fortifying client relationships. Proven ability to efficiently manage multiple priorities with a positive attitude and a readiness to assume additional responsibilities in support of team objectives.

Overview

14
14
years of professional experience

Work History

Senior Recruiting Coordinator

Capital One
11.2021 - Current
  • Efficiently coordinate and facilitate Director - level and higher candidate interviews across various Capital One Tech teams, across multiple timezones, using Ad-Hoc and Power Day scheduling methods.
  • Build and maintain strong relationships with senior management, recruiters, recruiting client leads and other business professionals.
  • Manage interview scheduling process; including solicitation and negotiating interviewer availability for high volumes of candidates, managing calendar invites, preparing all interview materials, as well as facilitating candidates onsite (if needed) and virtually.
  • Coordinated and scheduled interviews and consensus meetings, volume average of 40 candidates per week.
  • Partner with Team Lead and Assistant Team Lead to identify, manage, consult, recommend, and implement process improvements that align to the strategies of our Director-level and higher clients.
  • Actively contribute to the Communication Strategy Team, fostering engagement through creation and delivery of reliable content for the Interview Logistics department, leadership, and teams by crafting and disseminating weekly newsletters, departmental announcements, Slack messages, and presentations.

Recruiting Coordinator

Capital One
09.2020 - 11.2021
  • Negotiated interview schedules for candidates in Central and Pacific time zones, coordinating with internal clients.
  • Acted as primary point of contact for candidates and internal clients, promptly resolving day-of issues like cancellations and technology problems using problem-solving skills.
  • Developed strong relationships with Recruiting partners to enhance collaboration and prioritize a positive candidate experience.
  • Recognized as a valuable team player, consistently assisting teammates in completing schedules and troubleshooting issues for seamless scheduling execution.
  • Trusted by supervisors to contribute to side projects and assist in onboarding new team members.
  • Achieved promotion to Director-level and higher candidate roles within 6 months, attributed to exceptional attention to detail and delivery of premium service to internal and external clients.

Career Break

N/A
03.2020 - 08.2020
  • I ended my position with Lettuce Entertain You Enterprises in December 2019, with every intention of having a new position by February of 2020 at the latest.
  • In January 2020, I became a dog walker with Smart Paws, LLC to keep active and make money while on the job hunt.
  • In February 2020, a recruiting company reached out to me regarding an open position with Capital One.
  • I made it through two rounds of interviews and the day before my third and final interview, Capital One was ceasing their hiring due to COVID-19.
  • From March 2020 - August 2020, I worked for a Real Estate agent as her administrative assistant and marketing specialist.
  • I became self-taught and proficient in Canva, MailChimp, Adobe Photoshop, Adobe Illustrator, InDesign, Adobe Reader, DocuSign, SkySlope, and Facebook/Instagram Business.
  • In August 2020, I received a call from the same recruiting company regarding the position at Capital One and completed my third and final interview. I was set to start the following month.

Recruiting Administrative Assistant

Lettuce Entertain You Enterprises
07.2018 - 12.2019
  • Proficiently managed recruitment process for hourly employees, which encompassed conducting phone screenings, coordinating in-person interviews, and serving as liaison between candidates and General Managers to facilitate a seamless hiring procedure.
  • Pioneered the J-1 Visa Summer Work and Travel program, overseeing all program facets, spanning recruitment, onboarding, and providing continuous support to students throughout their work and stay in Chicago.
  • Proactively engaged in community outreach efforts to build and maintain relationships with workforce agencies in the Chicagoland area, effectively sourcing and hiring qualified candidates for several restaurants.
  • Provided support to restaurants and their hiring needs, recruiting top talent and posting hiring ads on various platforms, while ensuring applicant tracking system process (CareerBuilder) was kept up to date.
  • Collaborated with in-house, full-cycle recruiting team, providing valuable assistance and support to ensure timely and efficient hiring of top talent.
  • Contributed to company-wide recruiting initiatives and projects, attended career fairs to raise brand awareness and assist in recruiting efforts, and collaborated with Marketing and Gift Card teams to generate innovative ideas aimed at attracting top talent.

Office Associate/Manager

Josh Brown State Farm
04.2017 - 06.2018
  • Successfully headed Customer Service team, liaising with head agent to ensure seamless operations and exceptional customer service.
  • Provided expert consultation to customers, evaluating their needs and determining best coverage and options to meet their unique requirements.
  • Managed accounts of high-profile customers, ensuring their satisfaction and evaluating their ongoing needs to provide tailored solutions.
  • Consistently improved customer satisfaction by expertly resolving conflicts, addressing issues, and responding to concerns in a timely and professional manner.
  • Cross-trained and provided backup support to other customer service representatives, ensuring seamless operations and high-quality service delivery.

Staffing Coordinator

SNI Companies
08.2016 - 12.2016
  • Consistently delivered high level of customer service to both internal and external clients, both over the phone and in person, building strong relationships.
  • Created and maintained adequate supply of new hire contractor materials, ensuring a seamless onboarding experience for all new hires.
  • Demonstrated strong organizational skills, directing phone and in-office traffic to appropriate staff and supporting all internal office staff through a variety of tasks such as candidate sourcing, scanning, filing, and other administrative needs.
  • Maintained accurate candidate records in Bullhorn (ATS), following defined recruiting process steps and updating candidates in a timely and accurate manner.
  • Demonstrated attention to detail by updating and submitting payroll/timesheets for hired candidates, ensuring accurate and timely payment.

Server/Bartender/Trainer

Satio
02.2016 - 04.2016
  • Played key role in restaurant's success by assisting in applicant screening and training new servers, creating a streamlined training plan, and successfully training five new hires.
  • Demonstrated strong leadership skills by assisting in creating schedules for both front and back of house staff, ensuring smooth and efficient operations.
  • Consistently achieved highest per-night sales averages through expertly up-selling orders and suggesting add-ons and extras to meals.
  • Received consistent commendations for exemplary service delivery, earning a reputation as a highly skilled and attentive server.

Server/Bartender

A. Renee Wine Cafe
03.2015 - 12.2015
  • Provided exceptional food and beverage service at a popular wine café, consistently exceeding customer expectations.
  • Demonstrated the ability to anticipate and meet guests' needs, delivering prompt and attentive service while working efficiently in a fast-paced environment.
  • Recognized for outstanding customer service skills, quickly establishing rapport with customers, upselling products, and building a loyal clientele.
  • Proven ability to multitask effectively, expertly managing large crowds of up to 100 people while resolving customer issues with poise and professionalism in a demanding, high-volume setting.

Guest Relations Advisor

Zena Salon & Spa, An Aveda Concepts Salon
05.2013 - 08.2014
  • Provided critical support for daily opening and closing of salon, ensuring all operations ran smoothly and efficiently.
  • Consistently delivered exceptional customer service to guests both in person and over the phone, building strong relationships and fostering a positive and welcoming atmosphere.
  • Acted as primary resource for guests, expertly answering questions and helping to set appointments using SpaBiz software.
  • Demonstrated strong organizational skills, accurately tracking product sales and proactively placing replacement orders as needed.
  • Warmly greeted all guests in reception/retail area, showcasing and selling Aveda products and promoting PurePrivilege memberships to drive revenue and customer loyalty.

Head Hostess/Curbside

Outback Steakhouse
09.2009 - 01.2012
  • Efficiently managed seating flow, successfully reducing customer wait times and supporting server time management efforts
  • Trained and mentored new hires, providing guidance and support to ensure a high level of service and consistent customer satisfaction
  • Recognized twice within six months as an "Employee of the Month" and promoted to a server position in
  • Curbside/To-Go due to outstanding performance and dedication to excellence.

Education

Bachelor of Science - Psychology

Illinois State University
Normal, IL
06.2016

Skills

  • Project Management
  • Time Management
  • Talent Acquisition
  • Strong Organization
  • Problem Solving
  • Strategic Planning
  • Relationship Building
  • Training and Mentoring
  • Recruitment and Hiring
  • Customer Relationship Management
  • Interdepartmental Coordination
  • Administrative Skills

Hobbies

  • Reading
  • Writing
  • Cooking
  • Yoga
  • Photography


Languages

Spanish
Professional Working

Timeline

Senior Recruiting Coordinator

Capital One
11.2021 - Current

Recruiting Coordinator

Capital One
09.2020 - 11.2021

Career Break

N/A
03.2020 - 08.2020

Recruiting Administrative Assistant

Lettuce Entertain You Enterprises
07.2018 - 12.2019

Office Associate/Manager

Josh Brown State Farm
04.2017 - 06.2018

Staffing Coordinator

SNI Companies
08.2016 - 12.2016

Server/Bartender/Trainer

Satio
02.2016 - 04.2016

Server/Bartender

A. Renee Wine Cafe
03.2015 - 12.2015

Guest Relations Advisor

Zena Salon & Spa, An Aveda Concepts Salon
05.2013 - 08.2014

Head Hostess/Curbside

Outback Steakhouse
09.2009 - 01.2012

Bachelor of Science - Psychology

Illinois State University

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Crystal Grah