Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Gray

Marshill,ME

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Service expertise, including competitive offerings, pricing and market positioning.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Assistant Manager

Subway
08.2020 - 10.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Created employee schedules to align coverage with forecasted demands
  • Developed strategy to increase sales and drive profits
  • Reviewed sales and gross profit report to assess company efficiency
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Monitored security to protect employees, customers and property
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs

Cook

Southern Acres
01.2018 - 05.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Kept kitchen clean and organized by performing daily maintenance tasks
  • Followed strict standards for food handling and safety, minimizing risks to customers
  • Managed opening and closing shift kitchen tasks
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency
  • Monitored food quality and presentation to maintain high standards

Assistant Store Manager

Petro Pantry
Bristol, CT
07.1996 - 11.2000
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Cashier

Kmart
Waterbury, CT
01.1988 - 06.1994
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

General -

Fortfairfield High
Fort Fairfield, ME
06.

Bachelors Of Science Specializing Incriminal Justive - Criminal Justice

Colorado Technical University
Colorado Springs, CO

Skills

  • Team Motivation
  • Actor Cueing
  • Promotional Planning
  • Recruiting and Interviewing

Certification

  • CM - Certified Food Manager Certification

Timeline

Assistant Manager

Subway
08.2020 - 10.2022

Cook

Southern Acres
01.2018 - 05.2020

Assistant Store Manager

Petro Pantry
07.1996 - 11.2000

Cashier

Kmart
01.1988 - 06.1994

General -

Fortfairfield High

Bachelors Of Science Specializing Incriminal Justive - Criminal Justice

Colorado Technical University

Similar Profiles

CREATE PROFILE
Crystal Gray