Crystal Gray
Detroit,MI
Summary
Reliable General Laborer offering consistent work history of quality in projects. Strong teamwork skills to complete tasks within deadlines. Well-versed in safely using power tools, loading and unloading materials.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
9
9
years of professional experience
Work History
Laborer
Marcello
Warren, MI
06.2024 - 12.2024
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Completed variety of physical labor tasks.
- Operated and maintained a variety of equipment including hand and power tools.
- Repaired damaged drywall sections including taping joints and applying texture coats as needed.
- Cleaned or prepared construction sites to eliminate hazards.
- Worked with team members to ensure efficient workflow throughout the day.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Gained independent working skills and guided and mentored less experienced team members.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
Server
The Masters Restaurant
Madison Heights, Michigan
10.2021 - 01.2024
- Set up tables in between patrons to reduce wait times.
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Addressed complaints to kitchen staff and served replacement items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in training new servers.
- Prepared checks, itemizing total meal costs and taxes.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked food before serving it to customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Filled condiments and napkin containers during slack periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Stocked service areas with supplies during slow periods.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and confirmed complete orders.
Server
Shish kabob's
Eastpointe, Michigan
12.2015 - 03.2020
- Set up tables in between patrons to reduce wait times.
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Addressed complaints to kitchen staff and served replacement items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in training new servers.
- Prepared checks, itemizing total meal costs and taxes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted guests and provided menus.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and confirmed complete orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
GED -
Fitzgerald High Scholl
Warren, Mi05-2003
Skills
- Painting
- Drywalling
- Landscaping
- Snow removal
- Attention to detail
- Flooring installation
- Job site safety
- Job site cleanup
- Tiling experience
- Liquor, wine, and food service
- Daily specials memorization
- Table resetting
- Check payment processing
- Responsible beverage service
- Food running
- Menu item recommendation
- Positive and professional
- Table setting arrangements
- Table setting knowledge
- Beverage preparation
- Table bussing
- Suggestive selling
- Multitasking and organization
- Price memorization
- Food station setup
- Tableside etiquette
- Wine service
- Table setting
- POS operation
- Professional appearance
- Customer service
- Calm demeanor
- Point of sale (POS) system operations
- Allergy awareness
- Strong work ethic
- Take-out service
- Dining area maintenance
- Order accuracy
- Safe food handling
- Positive guest interactions
- Cash handling
- High volume dining
- Server training
- Shift management
Timeline
Laborer
Marcello
06.2024 - 12.2024
Server
The Masters Restaurant
10.2021 - 01.2024
Server
Shish kabob's
12.2015 - 03.2020
GED -
Fitzgerald High Scholl