Crystal Green
Hillsborough,NC
Summary
Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.
Overview
16
16
years of professional experience
Work History
Benefits Specialist
Orange County Government
11.2022 - Current
- Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information
- Conducts new-hire orientations
- Performs quality checks of benefits-related data
- Assists employees regarding benefits claim issues and plan changes
- Distributes all benefits enrollment materials and determines eligibility
- Enrolls employees with carriers and process life status changes
- Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes, and other general questions
- Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability, and FMLA
- Effectively interprets FMLA and ADA implications relating to leaves of absence/disabilities
- Responds to 401(k) inquiries from managers and employees about enrollments, plan changes, and contribution amounts
- Manages the annual catch-up contribution enrollment
- Assists with the open enrollment process
- Administers the tuition reimbursement program
- Provides necessary reports for allocation/billing charges.
Building Environmental Services Supervisor
The University of North Carolina at Chapel
04.2013 - 11.2022
- Hire and lead 25+ team members by conducting in-depth interviews, assessing qualifications, evaluating performance utilizing solid problem-solving and analytical skills to increase employee retention in the area by 85%
- Oversee a budget of 1.5 million dollars for supplies and labor
- Analyze and process payroll using Kronos to meet deadlines and achieve an accuracy rate of 95%
- Advocate for 25+ employees through benefits enrollment support and other issues (FML training, retirement, short-term disability, ADA, and COVID-19 pay) resulting in enhanced employee satisfaction
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, and employee assistance
- Maintained work structure by updating job requirements and job descriptions for positions
- Oversaw and managed the hiring process and assisted human resources.
Housekeeping Supervisor
Vidant Edgecombe Hospital
03.2008 - 04.2013
- Collaborated with 15 building contacts weekly by listening to needs and directed a team of 35 by delegating tasks and monitoring progress, ensuring quality and timely work was produced
- Designed and delivered innovative solutions, maintaining a client satisfaction score of 95%
- Resolved issues by creating problem-solving, successfully decreasing negative response rates by 80%
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Annual Discrimination and Harassment Training
- Personal Protection Equipment and Blood-Borne Pathogen Training
- Trained and mentored all new personnel to maximize the quality of service and performance
- Communicated repair needs to maintenance staff
- Completed financial tasks by estimating costs and preparing and managing budgets.
Kitchen Supervisor
Tarboro Nursing Center
03.2011 - 02.2013
- Arranged 75+ snacks and meals per day by adhering to detailed ticket information and effectively prioritizing tasks to ensure edification for 30+ residents in the dining hall
- Directed supply ordering by tracking use and anticipating needs, identifying opportunities to save 75% in operations cost
- Optimized operations by strategically planning to enhance scheduling processes; therefore, boosting productivity by 85% and increasing employee retention by 90
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Identified team weak points and implemented corrective actions to resolve concerns
- Controlled food costs and managed inventory
- Set and oversaw weekly and special event menu plans.
Education
BS in Business Administration -
Fayetteville State University
Fayetteville, NC05.2024
AAS in Human Resources Management -
Wake Technical Community College
Raleigh, NC12.2021
Skills
- Budget and finance
- Legal knowledge
- Talent management
- Recruitment
- Interviewing
- Scheduling
- Training development
- Compensation
- Benefits management
- Wages and salary
- Benefits Explanation
- New Employee Enrollment
Technical Skills
Microsoft Office Suite
Goggle Workspace
Human Resource Software Programs:
- Peoplesoft
- PeopleAdmin
- Info Port
- AIMS
- KRONOS
- Connect Carolina
- MUNIS
- Benefit Solver
Awards
President's List, Wake Technical Community College-2019-2021
Memberships
SHRM Student Membership, August 2020
PHI Theta Kappa Honor Society, October 2020
The National Society of Leadership and Success, December 2020
Timeline
Benefits Specialist
Orange County Government
11.2022 - Current
Building Environmental Services Supervisor
The University of North Carolina at Chapel
04.2013 - 11.2022
Kitchen Supervisor
Tarboro Nursing Center
03.2011 - 02.2013
Housekeeping Supervisor
Vidant Edgecombe Hospital
03.2008 - 04.2013
BS in Business Administration -
Fayetteville State University
AAS in Human Resources Management -
Wake Technical Community College
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