Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Green

Trenton,NJ

Summary

Reliable team member with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Server

The Cheesecake Factory
05.2021 - Current


  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Cultivated warm relationships with regular customers.
  • District trainer certified, training new team members.
  • Multi-location employee
  • Uphold management of server sidework, "DT section", including building sidework charts, communicating with team to ensure things are being maintained up to standards.
  • Bakery and Cashier Certified, dessert prep


Server

Houlihans Bar and Grill
12.2018 - 11.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Office Manager

CR Cregar and Son, Inc
09.2014 - 12.2018


  • Management of inventory location, calling drivers to direct them to inventory pick-ups.
  • Utilizing VIN numbers to assemble auction list for car auction.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Upkeep filing system, upkeep checkbook, send out payments and bank drop offs.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Motor vehicle titles and sales documents
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Receptionist

Gesipa Fasteners
01.2012 - 10.2013
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Server Manager

IHOP
01.2003 - 04.2008
  • Managed multiple servers at Lantana, Florida location (Overnight shift)
  • Light cooking, cash drawer
  • Comps/voids
  • Assist in maintaining positive guest experience
  • Trained serve staff to open Lantana location
  • Delray Beach location, opening restaurant including keys and cash drawers, closing restaurant, light cooking, comps/voids
  • Server at Boynton Beach location


Server to Private Chef

Ellen
11.2006 - 02.2008
  • Served for private catering
  • Maintained extremely clean formal attire
  • Some bartending for certain catering events such as New Years Eve parties held at clients home

Server

Tony Roma's Restaurant
10.2005 - 03.2007
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Wine service

Server

Chili's Bar and Grill
07.2003 - 10.2005
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Clerk Typist

NJ Dept of Labor Appeal Tribunal
09.2001 - 12.2003
  • Typed appeal decisions with 98 WPM and 98% accuracy.
  • Maximized accuracy in documentation by thoroughly proofreading all written materials before submission or distribution.
  • Promoted a positive work environment through professional interactions with coworkers and supervisors alike.
  • Answered and routed incoming calls and took messages when personnel were unavailable.
  • Transcribing verbal recordings to document


Data Entry Clerk

NJ Dept of Revenue
01.2000 - 08.2001


  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Organized, sorted, and checked input data against original documents.

Education

High school diploma -

Bordentown Regional High school
Bordentown, NJ

Skills

  • Exceptional customer service
  • Safe food handling
  • Tableside etiquette
  • Strong work ethic
  • Cleanliness standards
  • Cash handling
  • Point of sale operation

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • ServSafe Food Handler Certification - National Restaurant Association.

Timeline

Server

The Cheesecake Factory
05.2021 - Current

Server

Houlihans Bar and Grill
12.2018 - 11.2019

Office Manager

CR Cregar and Son, Inc
09.2014 - 12.2018

Receptionist

Gesipa Fasteners
01.2012 - 10.2013

Server to Private Chef

Ellen
11.2006 - 02.2008

Server

Tony Roma's Restaurant
10.2005 - 03.2007

Server

Chili's Bar and Grill
07.2003 - 10.2005

Server Manager

IHOP
01.2003 - 04.2008

Clerk Typist

NJ Dept of Labor Appeal Tribunal
09.2001 - 12.2003

Data Entry Clerk

NJ Dept of Revenue
01.2000 - 08.2001

High school diploma -

Bordentown Regional High school

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Crystal Green