Dynamic Spa Manager with a proven track record at multiple spas/salons, excelling in staff management and client satisfaction. Skilled in appointment scheduling and employee coaching, I enhanced service quality and operational efficiency, fostering a positive environment that increased client retention and loyalty.
Maintained cleanliness and safety standards within the spa and ensuring compliance with all state cosmetology, massage and laser regulations.
Trained/mentored front desk staff members to achieve high performance levels and standards of service.
Created and oversaw content posted for business social media accounts
Mitigate client complaints with active listening and and sincere responses
Greet spa guests and new clients warmly to ensure a warm and positive experience
Receptionist
18/8 Fine Men's Salon
01.2018 - 09.2019
Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and professionally
Kept reception area clean and neat to give visitors positive first impression.
Supervise subordinates and stylists
Assist with salon marketing strategies
Admissions Representative
Aviation Institute of Maintenance
05.2016 - 06.2017
Assisted in boosting conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
Scheduled appointments to meet with students face-to-face and discuss educational options and goals.
Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the school and its program/curriculum.
Assisted in meeting enrollment goals by achieving personal recruitment targets set forth by management for each enrollment cycle.
Assistant Manager/Massage Therapist
Infinity Massage & Spa
09.2014 - 04.2016
Offered hands-on assistance through massage, assessing needs, and maintaining current knowledge of clients professional and physical backgrounds for a deeper understanding of their massage needs
Facilitated clear communication between employees and management through monthly staff meetings.
Assisted in website building, marketing strategies and producing marketing materials such as spa brochures and menu
Created the company logo
Massage Therapist
Massage Envy Spa
12.2011 - 07.2014
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Developed and maintained positive relationships with clients through professional communication and follow-ups to increase satisfaction and build rapport.
Enhanced client relaxation by utilizing a variety of modalities tailored to individual client needs.
Adjunct Professor of Humanities, Culture and Language at Maricopa County Community DistrictAdjunct Professor of Humanities, Culture and Language at Maricopa County Community District