Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Green

Avondale,AZ

Summary

Dynamic Spa Manager with a proven track record at multiple spas/salons, excelling in staff management and client satisfaction. Skilled in appointment scheduling and employee coaching, I enhanced service quality and operational efficiency, fostering a positive environment that increased client retention and loyalty.

Overview

14
14
years of professional experience

Work History

Spa Manager/Receptionist

Body Beautiful Med & Day Spa
10.2023 - Current
  • Managed daily spa duties: scheduling clients, answering phones, maintaining retail cabinet and inventory, managing client memberships
  • Maintained cleanliness and safety standards within the spa and ensuring compliance with all state cosmetology, massage and laser regulations.
  • Trained/mentored front desk staff members to achieve high performance levels and standards of service.
  • Created and oversaw content posted for business social media accounts
  • Mitigate client complaints with active listening and and sincere responses
  • Greet spa guests and new clients warmly to ensure a warm and positive experience


Receptionist

18/8 Fine Men's Salon
01.2018 - 09.2019
  • Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and professionally
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supervise subordinates and stylists
  • Assist with salon marketing strategies

Admissions Representative

Aviation Institute of Maintenance
05.2016 - 06.2017
  • Assisted in boosting conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Scheduled appointments to meet with students face-to-face and discuss educational options and goals.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the school and its program/curriculum.
  • Assisted in meeting enrollment goals by achieving personal recruitment targets set forth by management for each enrollment cycle.

Assistant Manager/Massage Therapist

Infinity Massage & Spa
09.2014 - 04.2016
  • Offered hands-on assistance through massage, assessing needs, and maintaining current knowledge of clients professional and physical backgrounds for a deeper understanding of their massage needs
  • Facilitated clear communication between employees and management through monthly staff meetings.
  • Assisted in website building, marketing strategies and producing marketing materials such as spa brochures and menu
  • Created the company logo

Massage Therapist

Massage Envy Spa
12.2011 - 07.2014
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-ups to increase satisfaction and build rapport.
  • Enhanced client relaxation by utilizing a variety of modalities tailored to individual client needs.
  • Maintained detail SOAP notes on each client

Education

No Degree - General Education

College of Southern Nevada
Las Vegas, NV

No Degree - CNA Program

College of Southern Nevada
Las Vegas
12-2014

Skills

  • Staff management
  • Spa operations
  • Employee coaching
  • Upselling services
  • Appointment scheduling
  • Facility maintenance
  • Schedule coordination and management
  • Delegation of Duties
  • Staff training
  • Phone and Email correspondence
  • Day Smart, Zenoti use
  • Microsoft Word, Excel use

Timeline

Spa Manager/Receptionist

Body Beautiful Med & Day Spa
10.2023 - Current

Receptionist

18/8 Fine Men's Salon
01.2018 - 09.2019

Admissions Representative

Aviation Institute of Maintenance
05.2016 - 06.2017

Assistant Manager/Massage Therapist

Infinity Massage & Spa
09.2014 - 04.2016

Massage Therapist

Massage Envy Spa
12.2011 - 07.2014

No Degree - General Education

College of Southern Nevada

No Degree - CNA Program

College of Southern Nevada