Crystal Green
Summary
Dynamic and detail-oriented professional with a proven track record at Microtel Inn & Suites by Wyndham Pueblo, excelling in service excellence and time management. Recognized for enhancing customer satisfaction through effective communication and meticulous attention to detail, while implementing efficient processes that improved operational flow.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Microtel Inn & Suites by Wyndham Pueblo
07.2024 - Current
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Scheduled and confirmed reservations, adapting quickly to changing demands and guest needs.
- Maintained accurate records of guest information, enhancing data retrieval efficiency.
- Coordinated communication between departments to ensure timely service delivery for guests.
- Implemented efficient filing systems for guest documentation, improving overall organizational flow.
- Resolved guest complaints professionally, contributing to enhanced customer satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Warehouse Worker
Rampage Staffing
08.2023 - 04.2024
- Prepared materials for packaging by assembling boxes and labeling products accordingly.
- Implemented improvements in packaging techniques that enhanced overall efficiency.
- Maintained cleanliness of workspace to adhere to health and safety regulations.
- Packed, processed and forwarded diverse food products following specific instructions.
- Maintained a clean and organized work environment, promoting optimal workflow and minimizing cross-contamination risks.
- Ensured food safety and quality by strictly adhering to company guidelines and industry standards during the packaging process.
- Removed defective food or packaging products and materials and properly placed and routed rejected items.
- Reviewed packaged products vigilantly for visual defects prior to shipping them out.
- Promoted a positive work atmosphere by fostering open communication channels between team members at all times.
- Developed strong time-management skills, allowing for successful completion of daily tasks within tight deadlines.
Education
Associate of Science - Culinary Arts And Hospitality
Pueblo Community College
Pueblo, CO05-2014
Skills
- Service excellence
- Strong attention to detail
- Time management
- Listening skills
Timeline
Front Desk Receptionist
Microtel Inn & Suites by Wyndham Pueblo
07.2024 - Current
Warehouse Worker
Rampage Staffing
08.2023 - 04.2024
Associate of Science - Culinary Arts And Hospitality
Pueblo Community College