CRYSTAL GREEN
Charlotte,NC
Summary
Dedicated education and behavioral support professional with 5+ years of experience working with children, families, and diverse learners. Skilled in classroom support, behavior management, de-escalation, and creating safe, structured, and encouraging learning environments. Strong communicator known for patience, empathy, and the ability to quickly build rapport with students, families, and staff. Committed to supporting academic success, emotional growth, and positive behavior outcomes.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
Charlotte-Mecklenburg Schools
Charlotte, NC
05.2024 - Current
- Delivered assigned lesson plans and created supplemental activities as needed.
- Maintained attendance and ensured compliance with school practices.
- Supported classroom structure, discipline, and engagement.
- Fostered safe, inclusive learning environments aligned with school policies.
Teacher Assistant
Charlotte-Mecklenburg Schools
Charlotte, NC
02.2022 - 04.2024
- Supported instruction for students across varying academic levels, cultural backgrounds, and behavioral needs.
- Helped maintain student engagement by closely following lesson plans.
- Built rapport with students and communicated with teachers and parents.
- Assisted with individualized learning needs.
- Supervised students during arrival, lunch, and dismissal.
- Awarded: 2022-2023 Charlotte Mecklenburg Academy Teacher Assistant of the Year.
Behavior Specialist
Pinnacle Family Services
Charlotte, NC
08.2024 - 01.2025
- Communicated with patients, families, and clinical teams to support therapeutic outcomes.
- Assisted with daily living tasks and maintained safety.
- Implemented therapeutic activities and monitored progress.
- Provided emotional support and crisis de-escalation.
- Completed timely, accurate documentation.
Behavior Specialist
Echelon Care
Charlotte, NC
08.2023 - 10.2023
- Monitored residents' safety, behavior, and progress.
- Supported treatment plans and goal strategies.
- Taught coping, social, and life skills.
- Facilitated group activities and maintained a supportive environment.
DMV Representative
Department of Motor Vehicles
Huntersville, NC
02.2021 - 08.2021
- Processed titles and registrations efficiently.
- Provided excellent customer service.
- Researched and resolved documentation discrepancies.
- Built rapport with DMV staff and customers.
- Ensured timely processing of all paperwork.
Education
Bachelor of Science - Psychology
Norfolk State University
12.2019
Skills
- Classroom Support & Instruction
- Child Development
- Behavior Management & De-escalation
- Crisis Intervention
- Individualized Student Support
- Rapport Building
- Documentation & Progress Notes
- Microsoft Office (Word, Excel, PowerPoint, Access)
- Organization & Attention to Detail
- Customer Service & Client Relations
Timeline
Behavior Specialist
Pinnacle Family Services
08.2024 - 01.2025
Substitute Teacher
Charlotte-Mecklenburg Schools
05.2024 - Current
Behavior Specialist
Echelon Care
08.2023 - 10.2023
Teacher Assistant
Charlotte-Mecklenburg Schools
02.2022 - 04.2024
DMV Representative
Department of Motor Vehicles
02.2021 - 08.2021
Bachelor of Science - Psychology
Norfolk State University