Crystal Green
Baton Rouge,LA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 6+ years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
5
5
years of professional experience
Work History
CTSA Surgery Associates
Baton Rouge General Hospital
Baton Rouge, L
05.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
DISPATCHER
Waste Pro USA Inc.
BATON ROUGE, LA
11.2018 - 04.2023
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Monitored driver performance and provided feedback on areas for improvement.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Assigned loads to drivers based on customer requirements and availability.
- Ensured all paperwork was completed accurately and in a timely manner.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Resolved any issues or problems that arose during transport operations.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Created daily reports detailing truck movements, delays, accidents or other incidents.
- Developed strategies for increasing efficiency within the transportation department.
- Evaluated route plans to identify potential improvements in fuel consumption costs.
- Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
- Reviewed freight bills for accuracy prior to payment processing.
- Prepared manifests and shipping documents for each load dispatched.
- Communicated with vendors regarding shipment status updates.
- Verified driver log books were accurate prior to completing payroll.
- Maintained records of driver hours worked, rates paid and miles driven per trip.
- Investigated claims related to lost or damaged cargo shipments.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Effectively resolved complaints by working closely with customers.
- Created schedules and dispatched drivers to various sites in Baton Rouge, Geismar, Port Allen, Lafayette, Hammond, Gonzales, Denham Springs, Livingston, Walker, Pineville La.
- Delivered and retrieved Roll off containers, Front load containers, and Residential garbage and recycle carts, items from vendors.
- Dispatched drivers to meet daily delivery needs for company customers.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Documented services performed, operations information and dispatch details in system.
- Recorded and maintained files or records of customer requests, work or services performed.
- Arranged for repairs to restore service and schedules.
- Addressed questions, problems or requests for service or equipment.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Oversaw communications within assigned territories.
- Relayed work orders, messages or information using telephones or two-way radios.
- Worked with routing specialists, route managers and service department to optimize routes.
- Advised personnel about accidents, weather conditions or other hazards.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Ordered supplies or equipment to issue to personnel.
- Responded to customer messages in regards to delivery issues.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Oversaw bookkeeping and dispatching operations for towing, hauling and roadside assistance services, including supervising 6 employees.
- Planned, assigned and directed 30 fleet drivers to promote successful deliveries and excellent customer service.
Education
Associate of Applied Science - Nursing
Medical Training College
Baton Rouge, LA05.2005
Skills
- Data Entry
- Workplace Safety
- Preparing Reports
- Customer Interaction
- Record and File Management
- Performance Evaluations
- Production Support
- Project Reporting
- Flexible Schedule
- Calendar Management
- Order Fulfillment
- EMR Charting
- Customer Engagement
- Oral Communication
- Practice Management
- Computer Skills
- Attention to Detail
- Customer Service
- Courteous and Professional
- Complex Problem-Solving
- Multiple Priorities Management
- Process Improvement
- Time Management
- New Hire Training
- Shipment Processing
- Loss Prevention
- Patient Evaluation
- Work Planning and Prioritization
- Business Strategies
- Performance Improvement
- Decision-Making
Accomplishments
- During my 6 years of dispatching not only rolloff ,but also frontload and residential drivers, a total number of 28 fleet drivers. With the assistance of the ops manager and I, we went from number 10 in the cooperation as a whole to number 1 in sales and productivity and held that spot for 4 years. I gained to respect of my drivers, team members and management through hard work, dedication and commitment we together took the division to a whole different standards and held to it. I will have that same dedication, commitment, and hard work ethic to add to your team.
Timeline
CTSA Surgery Associates
Baton Rouge General Hospital
05.2023 - Current
DISPATCHER
Waste Pro USA Inc.
11.2018 - 04.2023
Associate of Applied Science - Nursing
Medical Training College
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