Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Crystal Green

Administrative Assistant
Desert Hot Springs,CA
Crystal  Green

Summary

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure full-time employment.

Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

30

Years of professional experience

Work History

County Of Riverside Dpss

Eligibility Technician 1
08.2022 - 08.2023

Job overview

  • Resolved discrepancies with client applications to verify eligibility.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Interviewed applicants and explained scope of different available benefits.
  • Facilitated information and resource exchanges with external agencies to progress client applications.
  • Engaged wider departments in accurate, timely paperwork completion.
  • Assisted clients with completion of applications and paperwork.

County Of Riverside Dpss

Eligibility Service Clerk
05.2022 - 08.2022

Job overview

  • Resolved discrepancies with client applications to verify eligibility.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Communicated with people from various cultures and backgrounds on application process.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
  • Engaged wider departments in accurate, timely paperwork completion.
  • Built relationships with diverse stakeholders to achieve successful program implementation.
  • Assisted clients with completion of applications and paperwork.

Education

Moreno Valley College
Moreno Valley, CA

from Human And Social Services

University Overview

College of The Desert
Palm Desert, CA

from Sociology; Project Management

University Overview

Bryant And Stratton College
Buffalo, NY

Pending Bachelor's from Psychology:human And Social Services
2026

University Overview

Skills

  • Advocacy and Counseling
  • Document Verification
  • Eligibility Requirements
  • Application Reviews
  • Professional Consultations
  • Telephone Etiquette
  • Applicant Interviewing
  • Eligibility Monitoring
  • Critical Thinking
  • Effective Communication Skills
  • HIPAA Regulations
  • Confidential Records Management
  • Complex Problem-Solving
  • Active Listening and Communication
  • Program Knowledge
  • Customer Contact
  • Gathering Referrals
  • Reviewing Benefits
  • Customer Inquiries
  • Active Learning
  • POS Systems
  • Phone Inquiries
  • Public Service
  • Community Resources
  • Crisis Situations
  • Procedures Compliance
  • Administrative Support
  • Case Records Review
  • Reference Assistance
  • Timely Processing
  • Benefits Documentation
  • Data Entry
  • Advocacy and Counseling
  • Funds Distribution
  • Government Relations
  • Call Transfers
  • Patient Information
  • Electronic Filing System
  • Customer Accounts Management
  • Intakes and Assessments
  • Service Quality
  • Resource Information
  • Operational Requirements
  • Insurance Eligibility
  • Customer Satisfaction
  • Appointment Scheduling
  • Applicant Support and Service
  • Information Updates
  • Information Assistance
  • Multicultural Populations
  • Public Assistance Programs
  • Microsoft Dynamics
  • Learning Strategies
  • Effective Listening
  • Quality Control Standards
  • Problem Resolution
  • Social Perceptiveness
  • Client Interviews
  • Product Knowledge
  • Communications Strategies
  • Housing Regulations
  • Interviewing Strengths
  • Resolve Systems Service Management
  • Recordkeeping
Availability
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Quote

The difference between who you are and who you want to be is what you do.
Unknown

Timeline

Eligibility Technician 1
County Of Riverside Dpss
08.2022 - 08.2023
Eligibility Service Clerk
County Of Riverside Dpss
05.2022 - 08.2022
Moreno Valley College
from Human And Social Services
College of The Desert
from Sociology; Project Management
Bryant And Stratton College
Pending Bachelor's from Psychology:human And Social Services
Crystal Green Administrative Assistant