Crystal Greene
Oklahoma City,OK
Summary
Proven track record in enhancing customer loyalty and patient satisfaction at Laman Library and Arkansas Heart Hospital, respectively. Skilled in customer service and critical thinking, adept at resolving complex issues and promoting patient dignity. Achieved significant improvements in service delivery through active listening and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Laman Library
08.2007 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CNA
Arkansas Heart Hospital
05.2002 - 02.2008
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Associate of Science - General Studies
NWACC
Bentonville, AR05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Timeline
Customer Service Representative
Laman Library
08.2007 - 01.2013
CNA
Arkansas Heart Hospital
05.2002 - 02.2008
Associate of Science - General Studies
NWACC
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