Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Grizzard

Conway,SC

Summary


Healthcare professional with proven background in patient care support and administrative duties. Known for effectively managing patient interactions and ensuring smooth operational workflow. Focused on team collaboration and achieving optimal patient satisfaction. Reliable and adaptable to changing needs, with strong communication and problem-solving abilities.

Overview

13
13
years of professional experience

Work History

Office Manager

MG3
08.2023 - 10.2024
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Patient Care Representative

Strand Urgent Care
11.2018 - 08.2023
  • Responded to inquiries by directing calls to appropriate personnel.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Answered incoming calls, scheduled appointments and filed medical records with various EMRs.
  • Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
  • Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
  • Greeted patients, verified insurance coverage while collecting co-payments, deductibles, and balances.

Member Services Employee

Sam's Club
03.2012 - 11.2018
  • Maintained up-to-date knowledge of products and service changes.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exhibited high energy and professionalism when dealing with customers.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained clean and orderly customer service areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Socastee High School
Myrtle Beach, SC
06-2003

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Relationship Building
  • Staff Management
  • Staff hiring
  • Information Protection

Timeline

Office Manager

MG3
08.2023 - 10.2024

Patient Care Representative

Strand Urgent Care
11.2018 - 08.2023

Member Services Employee

Sam's Club
03.2012 - 11.2018

Socastee High School
Crystal Grizzard