Crystal Guthrie

*Taking calls for toxicology to advise as to when testing will be complete.

* Advising clients as to where to locate the results to screenings done.

* Advising as to what drugs are tested for to authorized contacts for each account.

* Account revision to update demographic information on the accounts to authorized contacts.

* Troubleshooting systems such as Employer Solutions Portal and password reset.

* Assisted invoice team to pay drug screen to eScreen preparing excel spreadsheets to provide an update on collections in question for payment.

Collaborated with cross-functional teams to ensure seamless delivery of services to clients.

• Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Took payment for water and electric service

*Coordinating DME such as physical therapy, occupational therapy, home health care and speech

* Answering phone and providing updates as to when services will start and end.

* Submitting new requests for services.

• Answering inbound and outbound calls as a predetermined of insurance
• Documentation of responses to health related questions
• For submission to underwriting
• While working in a call center environment.

• Rooming patients, assisting doctors, authorization of med refills, phlebotomy skills, counseling of patients of possible procedures such as Facet Joint Injection, epidural injection with collaboration and guidance under Dr.Jones, Peterson and NP Mehdi Tagahizadeh
• The hospital continues to grow positively and has much potential of hiring more physicians to serve our patient population.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

• Working at the patient service center for LabCorp consisted of drawing labs on patients who come with orders provided by any of there physicians
• Order entry, looking up test codes for test requested, interaction with doctors office in regard to patient orders for labs
• Phlebotomy skills, maintaining standing orders, obtaining vital signs, and BMI, and aliquot of samples and preparation for shipment for outside testing.

• Serve as a key member of interdisciplinary care and treatment at the pharmaceutical research center
• With timed procedures and standard operating procedures
• Perform various procedures on health volunteers providing quality care and treatment
• Maintaining excellent interaction with fellow co-workers including physicians and various other nursing staff.