Crystal Guzman
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assisting position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
WellMed Medical Management - United Health Group
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Assisted with Bilingual translating to the physician during routine appointments.
- Shadowed the Medical Assistant with directing patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted the Medical Assistant in obtaining and documented patient medical history, vital signs and current complaints at intake.
Patient Care Advocate
Gonzaba Medical Group
03.2018 - 09.2023
- Providing excellent customer service by promptly answering patient inquiries.
- Connected patients with available community and charitable resources.
- Engaged with patients to provide critical information.
- Coordinated charitable, government, and community resources for patients.
- Greeted and assisted patients with check-in procedures.
Patient Services Representative
WellMed Medical Management - United Health Group
03.2008 - 05.2018
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
Education
No Degree - Medical Assisting
U.S. Career Institute
Fort Collins, CO02.2022
High School Diploma -
Sidney Lanier High School
San Antonio, TX06.2004
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Payment Collection
- Scheduling appointments
- Fluent in [Spanish]
- Patient Registration
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
WellMed Medical Management - United Health Group
10.2023 - Current
Patient Care Advocate
Gonzaba Medical Group
03.2018 - 09.2023
Patient Services Representative
WellMed Medical Management - United Health Group
03.2008 - 05.2018
No Degree - Medical Assisting
U.S. Career Institute
High School Diploma -
Sidney Lanier High School
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