Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Guzman

Winchester,CA

Summary

Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.

Overview

3
3
years of professional experience

Work History

Logistics Coordinator III

IDC Logistics
05.2023 - Current
  • Facilitated weekly and monthly meetings with top shipping providers to address business needs.
  • Coordinated safe and efficient transportation, yard operations, and shipping of customer goods.
  • Managed shipping schedules with vendors and transportation brokers for optimal efficiency.
  • Researched and established communication with new and existing carriers to enhance service options.
  • Generated and updated reports within various applications to track performance metrics.
  • Ensured driver verification for each load to comply with safety protocols and prevent cargo theft.
  • Responded promptly to emails from carriers and scheduled appointments as necessary.
  • Scheduled and maintained all appointments in Blue Yonder system for accurate tracking.

Customer Service Representative

Mass Health
02.2023 - 05.2023
  • Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.
  • Respond effectively to all forms of inbound and outbound contacts.

Claim Processing/Fact Finding

Aston Carter
01.2022 - 01.2023
  • Respond effectively to all forms of inbound and outbound contacts.
  • Process workflow documents, which include, income, identity, and other eligibility verification documents.
  • Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
  • Review unemployment insurance claim data provided by claimants and employers.
  • Analyze claim information to determine the cause of outstanding issues and determine next steps to resolve these issues.
  • Recommend eligibility determination based on code, policy, procedures and complex financial information by evaluating wages and earnings.
  • Make outbound calls as needed to interview employers, claimants, and/or third-party administrators for information verification.
  • Document claimant and employer interactions, along with actions taken to supplement case notes.
  • Collaborate with subject matter experts to address unique issues.
  • Working closely with subjects matters experts to gain further understanding of unique issues and how to address them.
  • Referring more complex issues to supervisor or tenured staff.
  • Notating all contacts and actions taken on a claim clearly and thoroughly.
  • Demonstrating the ability to make timeline and logical decisions.
  • All other duties as assigned by management to support claim processing.
  • Takes inbound or places outbound calls to provide information to customers.

Education

Mt. San Jac Jacinto Community College
05-2023

High School Diploma -

El Camino High School
01.2011

Skills

  • Data Entry
  • Problem Solving
  • Schedule Management
  • Customer Service
  • Strong Communication
  • Quality Control
  • Shipping coordination
  • Performance reporting

Languages

English, Expertise

Timeline

Logistics Coordinator III

IDC Logistics
05.2023 - Current

Customer Service Representative

Mass Health
02.2023 - 05.2023

Claim Processing/Fact Finding

Aston Carter
01.2022 - 01.2023

Mt. San Jac Jacinto Community College

High School Diploma -

El Camino High School

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