Crystal G. Williamson-Miller
Oregon City,OR
Summary
Dynamic professional with 18 years of customer service expertise, including leadership role at Legacy Health. Demonstrated capability to train and mentor teams, driving operational excellence. Proficient in inventory management and financial reporting, emphasizing results achievement and team performance enhancement.
Overview
23
23
years of professional experience
Work History
Linen Technician
Legacy Health
Tualatin, OR
05.2025 - Current
- Manage the inventory of linens, including bedding, towels, and scrubs, and stock them in appropriate locations.
- Use hand-held inventory devices or lists to track stock levels.
- Pick requested linen items, label them, and deliver them to requesting departments.
- Verify that the supplies picked match the requisitions.
- Replenish primary stock locations from secondary stock areas as needed.
- Maintain designated areas in a clean, organized, efficient, and safe manner.
- Examine linens for damage and defects and take appropriate action.
- Answer calls for linen supply needs from end-user departments.
- Communicate with supervisors regarding inventory, damaged supplies, or client issues.
Lead Housekeeper
Legacy Health
Tualatin, OR
10.2021 - 05.2025
- Removes soiled linen and waste from the assigned area.
- Cleans and maintains hard floor surfaces, i.e., dust mop, wet mop, strip, wax and polish.
- Cleans and maintains carpeted floors, i.e., vacuum, shampoo and extract.
- Cleans and sanitizes fittings and furniture.
- Cleans walls, ceilings and vents.
- Cleans inside glass in the assigned area.
- Follow appropriate security measures when cleaning medication rooms and refrigerators.
- Respects and understands the need for medication inventory control and security.
Customer Support
Keystone Auto
Tualatin, OR
08.2018 - Current
- Facilitated knowledge transfer by providing floor training and support.
- Exceeded service levels by answering inbound inquiries; maintaining average handle times and exceeding quality guidelines.
- Researched customer inquiries and placed orders in proprietary inventory systems.
Store Manager
AutoZone
Oregon City, OR
10.2012 - 04.2018
- Maintained store staffing by hiring qualified candidates and scheduling adequate scheduling to meet/exceed store operations guidelines.
- Met/exceeded retail store revenue goals by training retail staff on company policy/procedures as well as retail products and services.
- Responsible for opening and closing shift managerial responsibilities to include securing facilities and monies closeout.
- Facilitated register audits to ensure financial compliance with company standards.
- Assisted store customers with locating appropriate merchandise to facilitate parts and provide excellent customer service for repeated business.
- (Other position held: Parts Sales Manager)
Bookkeeper
Safeway
Oregon City, OR
10.2011 - 11.2012
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
Assistant Manager
Shuck’s Auto Supply
Tualatin, OR
08.2006 - 04.2009
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Merchandise Supervisor
Wal-Mart
Clackamas, OR
02.2004 - 08.2006
- Revamped shelving, racks and bins to meet new planogram designs.
- Trained, coached and managed team of sales and customer service professionals.
- Adhered to company standards when merchandising displays and running promotions.
- Placed prices and descriptive signage to enhance displays and promote items.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Receptionist
ESM Group/Logic General
Wilsonville, OR
05.2003 - 11.2004
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Education
BA - Business Major
02.2016
AAS -
06.2013
Bartending Certificate -
07.2002
Current License
Skills
- 8 years, people leader
- 4 years of training
- 2 years of human resources
- 18 years - external customer service
- 9 years – internal customer service
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Linen Technician - Legacy Health
05.2025 - Current
Lead Housekeeper - Legacy Health
10.2021 - 05.2025
Customer Support - Keystone Auto
08.2018 - Current
Store Manager - AutoZone
10.2012 - 04.2018
Bookkeeper - Safeway
10.2011 - 11.2012
Assistant Manager - Shuck’s Auto Supply
08.2006 - 04.2009
Merchandise Supervisor - Wal-Mart
02.2004 - 08.2006
Receptionist - ESM Group/Logic General
05.2003 - 11.2004
Warner Pacific College - BA, Business Major
Portland Community College - AAS,
Bartending University - Bartending Certificate,