Crystal Hadley
Athens,AL
Summary
Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Service Coordinator
Haney Equipment Co.
Athens, AL
01.2020 - Current
- Handled incoming calls and inquiries from customers regarding services offered.
- Obtained purchase order information to invoice work orders.
- Worked with technicians to complete paperwork within designated time.
- Provided support and guidance to clients, navigating them through service options.
- Followed up with technicians and managers to receive and communicate status updates.
- Liaised between client and technician to keep parties fully informed.
- Addressed and resolved client complaints and issues in a timely manner.
- Maintained positive working relationship with fellow staff and management.
- Managed timekeeping system and resolved any timecard discrepancies.
- Onboarded new employees in time reporting and payroll systems.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
- Managed all payroll transactions, including deductions, bonuses, and new hire information.
Shipping and Receiving Coordinator
Preston's Western Wear
Athens, AL
01.2005 - 10.2019
- Coordinated returns process, including inspection and restocking of merchandise.
- Completed or assisted with difficult or skilled tasks.
- Reviewed supplies inventory levels and purchased necessary items.
- Verified and inspected goods received against purchase orders or invoices.
- Inspected equipment for wear, specifications adherence and issues.
- Reviewed all incoming packages for accuracy before distributing them internally or externally.
- Resolved issues related to damaged or lost shipments in a timely manner.
- Trained new employees on shipping procedures and best practices.
- Received, processed and restocked returns.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Managed inventory levels to optimize shipping and receiving processes.
Education
High School Diploma -
East Limestone High School
Athens, AL05-1994
Skills
- Service coordination
- Customer service
- Inventory management
- Order processing
- Technical communication
- Client relations
Timeline
Service Coordinator
Haney Equipment Co.
01.2020 - Current
Shipping and Receiving Coordinator
Preston's Western Wear
01.2005 - 10.2019
High School Diploma -
East Limestone High School
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