Crystal Hall
Newington,CT
Summary
Dedicated, ambitious professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Analyst
Kyndryl
Southbury, CT
09.2021 - Current
- Resolved malfunctions with systems and programs through troubleshooting.
- Established requirements and developed tailored methodology to bolster management decision support reporting.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Investigated and addressed system issues to enhance usability and improve functionality.
Technical Specialist
IBM
Southbury, CT
06.2019 - 09.2021
- Completed troubleshooting and diagnostics on company resources.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Resolved malfunctions with systems and programs through troubleshooting.
Technical Analyst
Artech Information Systems LLC
Morristown, NJ
10.2017 - 06.2019
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Used ticketing systems to manage and process support actions and requests.
- Resolved malfunctions with systems and programs through troubleshooting.
- Monitored systems in operation and input commands to troubleshoot areas.
Production Support Specialist
Eastern Outfitters
Meriden, CT
08.2004 - 10.2017
- Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
- Provided daily support with escalated ticket resolution and liaised with business and technical leads.
- Schedule and run batch jobs to poll stores and update business applications.
- Troubleshoot and resolve system failures that occur when running scheduled processes.
- Ensure up-to-date monitoring of all mission-critical applications and systems.
- Operations / Store Systems Helpdesk support.
Education
Master of Science - Cyber Security
Southern New Hampshire University
Manchester, NH2019
Bachelor of Science - Computer Science
University of Maryland - Eastern Shore
Princess Anne, MD05.1997
Skills
- Self-Motivated
- Attention to Detail
- Multitasking Abilities
- Problem-Solving
- Linux, Windows
- Blockchain
- Cloud Computing
- Virtualization
Certification
AWS Certified Cloud Practitioner
CompTIA Security+ (Anticipated)
Timeline
Technical Analyst
Kyndryl
09.2021 - Current
Technical Specialist
IBM
06.2019 - 09.2021
Technical Analyst
Artech Information Systems LLC
10.2017 - 06.2019
Production Support Specialist
Eastern Outfitters
08.2004 - 10.2017
Master of Science - Cyber Security
Southern New Hampshire University
Bachelor of Science - Computer Science
University of Maryland - Eastern Shore
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