Crystal Hall
Savannah,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Georgia Department of Public Health
04.1994 - 04.2024
- Delivered exceptional service by resolving customer inquiries and complaints promptly, enhancing overall satisfaction
- Documented, researched, and resolved complex customer service issues efficiently
- Managed customer calls effectively in a fast-paced call center environment
- Collaborated across departments to resolve customer-related concerns
- Maintained confidential patient, employee, and company information in compliance with policy and procedure
- Managed other managers with effective decision-making based on current and accurate reporting.
Customer Service Representative
TTEC-Remote
10.2015 - 08.2018
- Enhanced customer satisfaction through knowledgeable and prompt service
- Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns
- Managed high call volume with integrity, honesty, and respect
- Ability to multi-task; listen, communicate, and navigate through multiple computer applications while engaging with a customer
- Demonstrated commitment to customer satisfaction and cultivated strong, lasting client relationships
- Collected customer feedback and exceeded monthly targets and goals
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate Specialist
Stein Mart
11.2011 - 02.2015
- Coordinated with specific departments to help customers find product advice and information
- Maintained customer satisfaction with quick and professional handling of product returns
- Assisted customer regarding sizing, accessories, and proper care for merchandise
- Engaged with customers to build a rapport, and an unforgettable shopping experience
- Helped customers locate products and sales focus
- Prepared merchandise for the sales floor by pricing or tagging.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06.1982
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Travel Arrangements
- Hotel Accommodations
Skillsexpertise
- Creative thinking
- Communication – verbal and written
- Remote work experience
- Timely and professional
- Problem solving
- Proactive planning
- Microsoft Office Suite
- Dependability
- Adherence to schedule
- Detail-oriented
- Empathy
- Active Listening
Accomplishments
- State of Georgia Faithful Service Award, 2024, Savannah, GA
- Certificate of Appreciation for Outstanding Customer Service, 2020, Savannah, GA
Educationaccomplishments
High School Diploma, Jamaica High School, Queens, NY, 1982
Timeline
Customer Service Representative
TTEC-Remote
10.2015 - 08.2018
Sales Associate Specialist
Stein Mart
11.2011 - 02.2015
Customer Service Representative
Georgia Department of Public Health
04.1994 - 04.2024
High School Diploma -
Hillcrest High School
Similar Profiles
Shlonda SmithShlonda Smith
Senior Manager, WIC Breastfeeding Program at Georgia Department of Public Health- Georgia WICASenior Manager, WIC Breastfeeding Program at Georgia Department of Public Health- Georgia WICA
Kerry ViningKerry Vining
Office Manager at Georgia Department Of Public HealthOffice Manager at Georgia Department Of Public Health
Xavier CrockettXavier Crockett
State Health Protection Director at Georgia Department Of Public HealthState Health Protection Director at Georgia Department Of Public Health