Crystal Hall
Savannah,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Georgia Department of Public Health
1994.04 - 2024.04
- Delivered exceptional service by resolving customer inquiries and complaints promptly, enhancing overall satisfaction
- Documented, researched, and resolved complex customer service issues efficiently
- Managed customer calls effectively in a fast-paced call center environment
- Collaborated across departments to resolve customer-related concerns
- Maintained confidential patient, employee, and company information in compliance with policy and procedure
- Managed other managers with effective decision-making based on current and accurate reporting.
Customer Service Representative
TTEC-Remote
2015.10 - 2018.08
- Enhanced customer satisfaction through knowledgeable and prompt service
- Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns
- Managed high call volume with integrity, honesty, and respect
- Ability to multi-task; listen, communicate, and navigate through multiple computer applications while engaging with a customer
- Demonstrated commitment to customer satisfaction and cultivated strong, lasting client relationships
- Collected customer feedback and exceeded monthly targets and goals
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate Specialist
Stein Mart
2011.11 - 2015.02
- Coordinated with specific departments to help customers find product advice and information
- Maintained customer satisfaction with quick and professional handling of product returns
- Assisted customer regarding sizing, accessories, and proper care for merchandise
- Engaged with customers to build a rapport, and an unforgettable shopping experience
- Helped customers locate products and sales focus
- Prepared merchandise for the sales floor by pricing or tagging.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06.1982
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Travel Arrangements
- Hotel Accommodations
Skillsexpertise
- Creative thinking
- Communication – verbal and written
- Remote work experience
- Timely and professional
- Problem solving
- Proactive planning
- Microsoft Office Suite
- Dependability
- Adherence to schedule
- Detail-oriented
- Empathy
- Active Listening
Accomplishments
- State of Georgia Faithful Service Award, 2024, Savannah, GA
- Certificate of Appreciation for Outstanding Customer Service, 2020, Savannah, GA
Educationaccomplishments
High School Diploma, Jamaica High School, Queens, NY, 1982
Timeline
Customer Service Representative
TTEC-Remote
2015.10 - 2018.08
Sales Associate Specialist
Stein Mart
2011.11 - 2015.02
Customer Service Representative
Georgia Department of Public Health
1994.04 - 2024.04
High School Diploma -
Hillcrest High School
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