Devaughn Baker
Murfreesboro,TN
Summary
Dynamic retail professional with extensive experience in Management, excelling in customer service and team collaboration. Proven track record in achieving sales goals and enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in cash handling and POS operations, ensuring smooth store operations and a positive shopping experience.
Overview
12
12
years of professional experience
Work History
Lumber Yard Worker
Home Depot
01.2024 - 08.2025
- Operated forklifts to transport lumber and materials efficiently throughout yard.
- Organized inventory to ensure accessibility and accuracy of stock levels.
Data Entry Clerk
Scope of Hope
05.2020 - 12.2022
- Trained new staff on data management protocols and system navigation.
- Streamlined data entry processes to enhance efficiency and reduce errors.
Assistant Manager
GameStop
11.2015 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Adidas Outlet
05.2020 - 05.2022
- Generated repeat business through exceptional customer service.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Forklift Operator
Amazon
09.2018 - 04.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Ensured timely delivery of products by accurately picking orders from storage areas.
Assistant Manager
McDonald's
08.2018 - 12.2020
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Lead Forklift Operator
Nike Factory Outlet
06.2015 - 10.2018
- Mentored junior staff members on proper lifting techniques and load balancing methods to prevent accidents or injuries on the job site.
- Resolved issues related to damaged goods or misplaced items expeditiously, maintaining customer satisfaction levels.
- Assisted in the development of standard operating procedures for forklift operations, promoting consistent performance across the team.
- Implemented a preventative maintenance program that significantly reduced equipment downtime due to mechanical failures.
Assistant Manager
MAPCO Mart
01.2016 - 06.2018
- Led team in achieving sales targets through strategic inventory management and customer engagement.
- Developed training programs focused on enhancing employee performance and service delivery.
General Manager
Popeyes
04.2013 - 06.2018
Flex Officer
Pennelenton Security
05.2018 - 09.2018
- Coordinated training sessions for new employees, fostering a culture of safety and proficiency.
- Conducted regular assessments of security measures, identifying areas for enhancement and implementation strategies.
- Enhanced security coverage by efficiently rotating between various client sites as needed.
Unarmed Security Officer
Best Security
02.2023 - 04.2024
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, providing first aid and emergency assistance as needed.
- Trained new officers on safety procedures and emergency response techniques, promoting team adherence to standards.
Education
High School Diploma - undefined
Mitchell High School
Memphis, TN05.2016
Skills
- Report writing
- Security guard license
- CCTV surveillance
- Emergency response
- Patrol operations
- Conflict de-escalation
Timeline
Lumber Yard Worker
Home Depot
01.2024 - 08.2025
Unarmed Security Officer
Best Security
02.2023 - 04.2024
Data Entry Clerk
Scope of Hope
05.2020 - 12.2022
Assistant Manager
Adidas Outlet
05.2020 - 05.2022
Forklift Operator
Amazon
09.2018 - 04.2022
Assistant Manager
McDonald's
08.2018 - 12.2020
Flex Officer
Pennelenton Security
05.2018 - 09.2018
Assistant Manager
MAPCO Mart
01.2016 - 06.2018
Assistant Manager
GameStop
11.2015 - 06.2022
Lead Forklift Operator
Nike Factory Outlet
06.2015 - 10.2018
General Manager
Popeyes
04.2013 - 06.2018
High School Diploma - undefined
Mitchell High School