Open To Work
Crystal Hall Johnson
Norman
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pizza Palace Restaurant
Norman
09.2025 - Current
- Assisted in managing daily operations and staff scheduling.
- Coordinated inventory management and supplier orders for ingredients.
- Supported training new team members on restaurant protocols.
- Monitored food safety standards and ensured compliance with regulations.
- Facilitated customer service initiatives to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Handled cash register operations and processed customer transactions efficiently.
- Assisted in maintaining cleanliness and organization of dining areas.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
Assistant Manager
Dollar General
Norman
06.2024 - 10.2025
- Assisted in managing daily operations and staff scheduling.
- Coordinated inventory management and supplier orders for ingredients.
- Supported training new team members on restaurant protocols.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Sortation Associate
Amazon
Oklahoma City
01.2024 - 05.2024
- Sorted packages efficiently for timely shipment to customers.
- Operated warehouse equipment to move and organize inventory.
- Maintained cleanliness and safety standards throughout the work area.
- Inspected packages for damages and reported issues promptly.
- Loaded and unloaded items accurately from delivery vehicles.
- Collaborated with team members to ensure smooth sortation processes.
- Followed standard operating procedures for sorting operations consistently.
- Scanned barcodes on packages using RF scanners.
- Reported any damaged shipments immediately to supervisor.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Organized packages into designated containers for delivery.
- Followed established procedures to handle hazardous material safely.
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Met daily productivity goals set by management team.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Inspected packages for damage or incorrect labeling prior to sorting.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
- Ensured all safety regulations were followed at all times while operating machinery.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
- Monitored package flow throughout the facility and made adjustments as necessary.
- Continuously monitored work area for potential safety hazards or violations.
- Operated conveyor belt systems to move items from one station to the next.
- Loaded and unloaded trucks with heavy lifting equipment as needed.
- Managed inventory of supplies such as labels, packaging materials.
- Operated machines to sort, move and box items for customers.
- Used portable electronic scanner to track parcels and record tracking progress.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Handled undeliverable mail in accordance with established procedures.
- Determined shipping methods, routes or rates for materials to be shipped.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Routed all classes of mail in sequence of delivery along established route.
Education
Mcloud High
McLoud, OKSkills
- Inventory management
- Customer service
- Staff scheduling
- Food safety compliance
- Performance evaluation
- Team collaboration
- Conflict resolution
- Employee training
- Strategic planning
- Time management
- Operational efficiency
- Quality control
- Effective communication
- Leadership skills
- Problem solving
- Recruitment and hiring
- Employee engagement
- Employee scheduling
- Employee performance evaluation
- Operations management
- Sales monitoring
- Performance reviewing
- Scheduling and planning
- Business development
- Customer relations
- Strategic thinking
- Negotiation
- Team leadership
- Project management
- Money handling
- Project management abilities
- Employee supervision
- Financial management
- Policy enforcement
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Compliance
- Problem-solving
- Decision-making
- Vendor relationship management
- Marketing tactics
- Closing oversight
- Customer service and satisfaction
- Corporate social responsibility
- Adaptability and flexibility
- Schedule oversight
- Promotional planning
- Retail operations
- Verbal and written communication
- Staff management
- Customer rapport
- Microsoft office expertise
- Staff training and development
- Marketing
- Business administration
- Workplace safety compliance
- Orientation and training
- Policy administration
- Coaching and mentoring
- Product and service sales
- Sales growth
- Workload management
- Staff development
- Contract management
- Google drive
- Meeting facilitation
- Product branding
- Financial reporting
- Reporting and documenting
- Team motivation
Certification
I have my food handlers license and my liquor license
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$15/hr - $1000/hrTimeline
Assistant Manager
Pizza Palace Restaurant
09.2025 - Current
Assistant Manager
Dollar General
06.2024 - 10.2025
Sortation Associate
Amazon
01.2024 - 05.2024
Mcloud High