Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Crystal Hamby

Pearl,MS

Summary

Dynamic General Manager with a strong background in P&L management and staff development, achieved at Moes Southwestern Grill. Recognized for optimizing profits while implementing effective team training programs that align with top-tier restaurant standards. Core competencies include financial administration, strategic planning, and operational management, driving enhanced guest experiences and business growth. Committed to fostering a collaborative environment through exceptional communication and problem-solving skills. Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Moes Southwestern Grill
Brandon, MS
01.2024 - Current
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Optimized profits by controlling food, beverage and labor costs.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Developed marketing strategies to promote restaurant services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Assisted staff by serving food and beverages or bussing tables.
  • Provided direction, guidance and motivation to team members.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Performed administrative tasks such as payroll processing and accounts receivable management.
  • Created weekly work schedules according to staffing needs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Maintained accurate inventories of food, supplies and equipment.
  • Ensured compliance with health, safety and sanitation standards.
  • Scheduled staff shifts and monitored labor costs.

Restaurant General Manager

Sonic Drive In
Tuscaloosa, AL
04.2018 - 01.2024
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Optimized profits by controlling food, beverage and labor costs.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
  • Assisted in resolving any disputes between customers or employees.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Analyzed sales forecasts and created weekly schedules.

  • Created detailed reports on weekly and monthly revenues and expenses.
  • Performed administrative tasks such as payroll processing and accounts receivable management.
  • Resolved customer complaints in a professional manner.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Opelika High School
Opelika, AL
06-2008

Skills

  • Data review
  • Schedule management
  • Financial administration
  • Staff development
  • Team training and development
  • Recipes and menu planning
  • P&L management
  • Staff training and development
  • Budget forecasts
  • Budgeting and cost control
  • Staffing
  • Profit and loss
  • Labor cost controls
  • Staff training
  • Training and development
  • Employee scheduling

Certification

  • ServSafe certified.
  • ServSafe Proctor.

Accomplishments

  • The best food costs several times more over the years with Sonic Drive-In and Moe's.

References

References available upon request.

Timeline

General Manager

Moes Southwestern Grill
01.2024 - Current

Restaurant General Manager

Sonic Drive In
04.2018 - 01.2024

High School Diploma -

Opelika High School

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Crystal Hamby