Crystal Hamilton
Dry Prong,LA
Summary
Well-versed in supervisory skills, project management, business development and customer service. Proven skills in analyzing market trends to plan sales strategies, optimize competitive positioning, and promote company services and products. Excellent at identifying and converting complex challenges into lucrative sales opportunities and customer support. Exemplary talents in project coordination and ensuring compliance with security laws. Advanced understanding of retail settings, clinical workflow and office processes in diverse environments. I possess an outstanding blend of interpersonal and presentation skills; consistently deliver top-notch skills crucial to acquiring new customers, retaining existing customers and optimizing revenues. Confident hosting conferences/meetings with upper management to present and evaluate goals and needs. Proactively attend conferences and tradeshows to present at both local and national level. Meet or surpass quotas by cultivating loyal customer relationships and gaining trust through advanced industry knowledge and expertise. Established skills in setting up networks, computers, printers, etc. Provide excellent trouble shooting for technical issues related to general computing, management systems, scheduling, booking keeping, analytical tracking and phone systems. Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Machine Shop Project Coordinator
Lifetime Products
03.2023 - 06.2023
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Collaborated with senior leadership on strategic planning initiatives for upcoming projects.
- Communicated project updates to stakeholders and management through detailed status reports.
- Evaluated project risks by conducting thorough assessments.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Utilized data analysis to pinpoint areas for enhancement and optimization in projects.
- Managed project plans, schedules, and budgets to achieve successful completion.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Managed and updated a comprehensive project database, overseeing budgeting, resources, and deliverables.
- Assessed, monitored and reported on work progression.
Customer Service Representative - Call Center
America First Credit Union
Ogden, UT
04.2022 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected deposits or payments and arranged for billing.
Business Development Manager (BDM)
England Logistics
Salt Lake City, UT
06.2022 - 09.2022
- Developed and implemented strategies to increase sales and market share.
- Conducted research on industry trends, competitor activities, and customer needs.
- Formed strategic alliances with vendors and suppliers to achieve cost effectiveness.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a competitive advantage by consistently monitoring and analyzing competitor activities such as pricing fluctuations, product innovations, and service enhancements.
- Efficiently managed contractual relationships to optimize business outcomes.
- Created comprehensive reports examining sales performance metrics like revenue growth rate, conversion rates, and lead-to-customer ratios.
- Implemented an efficient system to manage customer information, including existing clients and potential leads.
- Demonstrated expertise in handling all aspects of client accounts such as contract negotiations, project planning, budgeting, and invoicing.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Maintained open and ongoing communication with clients to meet needs and expectations.
Sales Account Executive
Eyefinity
Rancho Cordova, CA
09.2013 - 04.2020
- Managed and recorded all sales activities using CRM system.
- Represented the company at trade shows and conferences.
- Developed tailored presentations for prospective customers.
- Consistently communicated feedback to facilitate performance evaluation against objectives.
- Formulated strategic initiatives to foster long-term growth among key clientele.
- Recognized new avenues for growth through cross-selling initiatives in current client base.
- Produced comprehensive reports analyzing account status and performance metrics.
- Increased effectiveness of sales process through utilization of data analysis techniques.
- Offered guidance and support to junior sales team members, fostering their professional growth.
- Identified key insights from competitor research to enhance business tactics.
- Followed up on leads generated from marketing campaigns.
- Collaborated closely with internal teams such as marketing, operations, and finance to ensure successful execution of projects.
- Participated in weekly team meetings to discuss progress and share best practices.
- Researched customer needs and tailored solutions to meet those needs.
- Developed relationships with key decision makers in target accounts.
- Negotiated contracts with customers.
- Managed multiple client accounts simultaneously while providing excellent customer service.
- Monitored industry trends and competitive landscape for implementation of best practices.
- Ensured timely resolution of customer complaints while upholding company's expectations for quality and service.
- Generated leads through cold calling prospective clients or attending networking events.
- Devised successful plans to boost sales performance and introduce innovative product offerings.
Regional Sales Assistant
Meditab Software
Oakland, CA
08.2008 - 09.2013
- Tracked and reported advancements towards monthly objectives specified by Regional Sales Manager.
- Leveraged trend identification in customer data analysis for improved sales performance.
- Contributed to defining objectives for sales initiatives in the region through active involvement in strategic planning sessions with regional leadership team.
- Developed and maintained productive partnerships with vendors, enabling negotiations for improved deals or discounts on products or services.
- Devised effective promotional materials such as brochures and flyers to elevate brand visibility within the region.
- Drove process improvement by integrating research findings on effective sales methods.
- Provided technical advice on product features and benefits as required.
- Collaborated with marketing department on campaigns aimed at increasing brand visibility within the target market segment.
- Managed relationships with existing clients in order to maintain a high level of satisfaction and ensure repeat business.
- Listened to customer needs to identify and recommend best products and services.
- Provided support to regional sales team by helping with customer inquiries, orders, and product information.
- Monitored competitor activities within the region in order to stay ahead of their efforts.
- Identified potential customers within the region by researching industry trends and attending trade shows.
- Collaborated closely with other members of the sales team across multiple regions to coordinate efforts toward shared goals.
Education
Associate of Applied Science Degree, Health Information Technology -
Weber State University
01.2004
Bachelor of Science - Construction Management
Louisiana State University At Alexandria
Alexandria, LASkills
- Attention to Detail
- Relationship Building
- Compliance Enforcement
- Spreadsheet tracking
- Customer Management
- Resource Coordination
- Budget coordination
- Resource Management
- Time Management
- Workload Management
- Customer Service
- Vendor Management
- Flexible and Adaptable
- Project Coordination
- Decision-Making
- Utilization Management
- Forecasting
- Strategic Planning
- Detail Oriented
- Conflict Resolution
- Change Management
- Technical Analysis
- Search Engine Optimization
- Deadline Adherence
- Critical Thinking
- Problem-Solving
- Regulatory Compliance
- Cost Management
- Event Planning and Execution
- Documentation Management
- Technical Support
- Product Development
- Systems Optimization
- Negotiations
- Contract Development
- Research
- Organizational Performance
- Sales and Marketing
- Quality Assurance
- Hardware and software installation
- Team Coordination
- Public Speaking
- Quote Preparation
- Risk Analysis and Management
- Vendor Sourcing
- Business Development
- Remote Team Management
- Data Collection
- Stakeholder relationship management
Programs
- Salesforce
- Microsoft Office Platform
- Outlook
- Webex
- Zoom
- Teams
- DocuSign
- QuickBooks
Affiliations
- Constantly achieving new goals. Continually on the growing path to learn new skills and areas of expertise.
- Love the outdoors, hiking, biking, hunting, off-roading, gardening, leisure time by the pool and reading a nice novel.
Certification
- Certified Parametric Ophthalmology Technician
- Fork-lift Certified
- Life Producer in State of Utah
Timeline
Machine Shop Project Coordinator
Lifetime Products
03.2023 - 06.2023
Business Development Manager (BDM)
England Logistics
06.2022 - 09.2022
Customer Service Representative - Call Center
America First Credit Union
04.2022 - 03.2023
Sales Account Executive
Eyefinity
09.2013 - 04.2020
Regional Sales Assistant
Meditab Software
08.2008 - 09.2013
Associate of Applied Science Degree, Health Information Technology -
Weber State University
Bachelor of Science - Construction Management
Louisiana State University At Alexandria
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