Crystal Haneef
Boynton Beach,FL
Summary
Self-motivated, productive, and highly reliable college graduate who is positioned to contribute strongly to customer service operations demanding tact, enthusiasm, and an exemplary work ethic. Eleven years of customer service experience delivering high-quality customer service within fast-paced and high stress environments, able to utilize extensive medical terminology skills, works effectively with physicians, nurses, and paramedics with a team-oriented approach, performs routine clerical functions. I'm charismatic with excellent communication skills in speech as well as writing. I'm skilled at maintaining strong business relationships with management, customers, and co-worker, knowledgeable in Computer Applications, Microsoft Word, Excel, and PowerPoint, and I possess outstanding organizational and time-management skills.
Overview
11
11
years of professional experience
Work History
Shopper
Whole Foods Market, Whole Foods
06.2019 - 05.2020
- (Amazon)
- Willingly picked up open shifts with an hour advanced notice
- Work closely with other Amazon Whole Foods Shoppers and Amazon Drivers
- Work closely with Whole Foods Market employees
- Fulfill shopping lists of Amazon Prime customers
- Package up and store grocery items in appropriate spaces i.e., ambient shelves, or frozen, and chilled refrigerators
- Keep workspace clean and neat, take out trash, restock needed items i.e., brown grocery bags, bubble wrap chiller bags, and insulated ice-cream bags, and problem shoot label printers
- Ensure customers’ needs are appropriately and efficiently met
- Deliver packaged grocery orders to customers who pick up on the premises of Whole Foods
- Willingly help customers shopping within Whole Foods Market find products or answer questions
- Help fellow Amazon Whole Foods Shoppers fulfill, package, and store away large orders
Health Unit Coordinator
Bethesda Hospital East
05.2009 - 01.2019
- Willingly stepped up to work overtime on various shifts at both Bethesda Hospital East and West to ensure adequate staffing
- Worked closely with physicians, nurses, and paramedics
- Ensured patients were admitted to the appropriate personal primary or on call physician
- Answered phones and patient’s call bells
- Assisted nurses with their patients i.e., giving warm blankets, drinks, or making sure that patients had a hot meal
- Precepted other Health Unit Coordinators and high school students
- Placed phone calls to admitting physicians and called consults to physicians of specialty
- Arranged to get copies of reports and imaging for trauma transfers
- Managed patients charting upon discharges and admissions.
Education
M.H.A. Master of Health Administration -
Capella University
07.2023
B.A.S Degree - Supervision And Health Management
Palm Beach State College
05.2021
A.A. Degree - Arts
Palm Beach State College
05.2018
Skills
- Customer Care
- Emergency Response Support
- Computer Proficiency
- Unit Reception
- Organization and Time Management
- Department Collaboration
- EHR Software
- Scheduling Tests and Procedures
- Teamwork and Collaboration
- Recording Messages
- Medical Recordkeeping
- Patient Engagement
Accomplishments
Graduated Cum Laude
Member of the Upsilon Phi Delta Honor Society
Timeline
Shopper
Whole Foods Market, Whole Foods
06.2019 - 05.2020
Health Unit Coordinator
Bethesda Hospital East
05.2009 - 01.2019
M.H.A. Master of Health Administration -
Capella University
B.A.S Degree - Supervision And Health Management
Palm Beach State College
A.A. Degree - Arts
Palm Beach State College
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