Crystal Hannah
Bella Vista
Summary
Crystal Hannah is a Licensed Practical Nurse with 14+ years of experience in hospice, home health, palliative care, and care management. She has extensive background in telephonic patient support, EMR documentation, intake, care coordination, and working with managed-care plans and long-term care partners. Crystal is currently seeking a primarily remote role (open to hybrid) and works from a dedicated private home office set up for confidential clinical calls, high-volume EMR work, and focused documentation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nurse Care Manager (LPN)
Palliative Care Alliance
01.2024 - Current
- Perform telephonic and in-home assessments for high-risk palliative patients, identifying clinical risks, visit frequency needs, and escalation triggers.
- Use EMR and payer portals to review hospital/SNF discharge summaries, labs, and consult notes, aligning care plans with current orders and authorizations.
- Provide phone-based education and coaching to patients and caregivers on disease progression, medications, and red-flag symptoms to help prevent avoidable ED visits and readmissions.
- Coordinate services with long-term care facilities, managed-care case managers, and community providers, often via phone, secure messaging, and EMR workflows.
- Maintain detailed, timely documentation and task management within the EMR for a panel of complex patients.
Hospice Nurse Navigator (LPN)
Faith Hospice
04.2023 - Current
- Function as a telephonic point of contact for patients, families, and referral sources exploring hospice and palliative services.
- Review referrals and clinical documentation in the EMR to screen for hospice/palliative eligibility under CMS and payer guidelines, escalating cases to providers as needed.
- Explain hospice philosophy, services, and care options in plain language by phone and in person, supporting informed decisions at “pre-hospice” and end-of-life stages.
- Coordinate with hospitals, oncology practices, SNFs, and clinics to arrange admissions and transitions, often using phone, fax, EMR, and portal communication.
- Document all contacts, eligibility reviews, and education encounters in the EMR to support regulatory and quality standards.
LPN – Clinical Operations & Remote Coordination
The Doctor Is In – Mobile Home-Based Medical Practice
11.2020 - 04.2023
- Supported a fully mobile, in-home medical practice by managing high-volume clinical calls, scheduling, and coordination across three states.
- Used EMR and scheduling systems to triage requests, verify orders, and prioritize provider visits based on acuity and location.
- Processed medication refills and lab requests, confirming details in the chart and communicating with pharmacies, patients, and providers by phone.
- Monitored documentation for completeness, flagging missing information and closing loops with providers and staff electronically.
- Collaborated remotely with multi-state teams through phone, email, and teleconferencing to keep workflows efficient and patient care on track.
Assistant Director of Nursing (LPN) – Clinical QA & Support
Aviant Hospice
11.2019 - 10.2020
- Performed remote and in-office chart audits, reviewing hospice documentation for CMS compliance, timeliness, and clarity.
- Used EMR and reports to identify documentation gaps, then messaged or coached field staff to correct and strengthen notes.
- Participated in IDT meetings (often by phone or virtual) to review patient status, eligibility, and care-plan changes.
- Supported staff with questions about eligibility, documentation, and symptom descriptions via phone and messaging.
LPN – Intake, Care Coordination & Skilled Visits
Covenant Home Health
03.2015 - 09.2019
- Worked in intake and coordination, verifying benefits, obtaining authorizations, and scheduling SOC visits using EMR and payer portals.
- Communicated with referral sources, case managers, and provider offices by phone, fax, and electronic messaging to clarify orders and resolve discrepancies.
- Maintained detailed, accurate records of calls, tasks, and authorizations to support clean billing and smooth clinical operations.
- PRN: provided skilled home-health visits, then documented findings and updates in the EMR for case managers and providers.
- PRN 2022–2024
Admissions Nurse / Liaison (LPN)
Serenity Hospice & Palliative Care
02.2015 - 09.2019
- Took referrals by phone and reviewed clinical documentation (hospital records, SNF notes, outpatient charts) to identify patients appropriate for a hospice admission.
- Coordinated with hospitals, SNFs, and clinic staff via phone, fax, and EMR to gather needed information and schedule timely hospice evaluations and admissions.
- Educated families and caregivers in person and by phone about hospice benefits, services, and processes, helping reduce confusion and delays.
- Documented admissions, consents, and communication in the EMR, ensuring regulatory requirements were met from the start of care.
Public Health Nurse (LPN)
Gila River Healthcare
03.2013 - 01.2015
- Coordinated community-based clinics and outreach using phone campaigns, recall lists, and EMR reporting to reach high-risk patients.
- Used EMR and registries to identify patients due for screenings, immunizations, or chronic-disease follow-up and contacted them by phone.
- Documented education, outreach attempts, and follow-up plans to support population-health goals.
LPN – Primary Care
Cigna Medical Group
06.2012 - 02.2013
- Assisted with phone triage and portal messages within LPN scope, gathering information and routing concerns to providers.
- Coordinated referrals, diagnostic testing, and follow-up appointments using EMR workflows and telephone contact.
- Documented all interactions in the EMR to maintain an accurate, up-to-date record for primary-care panels.
Education
Licensed Practical Nurse (LPN) - undefined
Gateway Community College
B.S. Healthcare Management (BSHM-A) - undefined
University of Phoenix
Skills
- Oversaw telephonic patient support initiatives, enhancing remote care management and eligibility review processes Directed hospice and palliative triage efforts to optimize patient outcomes Led coordination of home health and post-acute services, streamlining managed-care authorization workflows Championed EMR documentation and chart reviews in alignment with CMS and payer guidelines Implemented transitional care strategies to reduce readmission rates Fostered patient and family education through clear communication Cultivated interdisciplinary team collaboration for improved care delivery Managed high-volume call and task operations effectively Leveraged advanced software systems including Epic, WellSky/Kinnser, and PointClickCare Excelled in Microsoft Office and Google Workspace applications Achieved a typing speed of 70 wpm
Certification
- CPR/BLS – Current
- Compact LPN License – Active
REENTRY & COMMUNITY WORK
Freedom Walk Reentry, Founder & Reentry Care Planner (Part-Time, Remote-Friendly), Bella Vista, Arkansas, 2024, Present, Develops structured reentry care plans that integrate medical, behavioral health, and social needs for justice-involved individuals., Coordinates care largely via phone, email, and virtual platforms, scheduling appointments and helping clients follow through with medical and counseling services., Helps families understand and navigate court, corrections, and insurance systems, often through remote coaching and education., Documents contacts, progress, and risks using digital tools to support continuity of care and accountability.
Timeline
Nurse Care Manager (LPN)
Palliative Care Alliance
01.2024 - Current
Hospice Nurse Navigator (LPN)
Faith Hospice
04.2023 - Current
LPN – Clinical Operations & Remote Coordination
The Doctor Is In – Mobile Home-Based Medical Practice
11.2020 - 04.2023
Assistant Director of Nursing (LPN) – Clinical QA & Support
Aviant Hospice
11.2019 - 10.2020
LPN – Intake, Care Coordination & Skilled Visits
Covenant Home Health
03.2015 - 09.2019
Admissions Nurse / Liaison (LPN)
Serenity Hospice & Palliative Care
02.2015 - 09.2019
Public Health Nurse (LPN)
Gila River Healthcare
03.2013 - 01.2015
LPN – Primary Care
Cigna Medical Group
06.2012 - 02.2013
Licensed Practical Nurse (LPN) - undefined
Gateway Community College
B.S. Healthcare Management (BSHM-A) - undefined
University of Phoenix