Crystal Hansbrough
Morganton ,NC
Summary
Accomplished Branch Office Administrator with a proven track record at Edward Jones, adept in leadership and enhancing customer service. Expert in payroll and scheduling, I streamlined operations and significantly improved efficiency. My strong organizational skills and ability to maintain high levels of customer satisfaction make me a valuable asset to any team.
Overview
8
8
years of professional experience
Work History
Branch Office Administrator
Edward Jones
08.2023 - Current
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service, promoting a welcoming atmosphere at the branch office.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Processed financial transactions
Office Clerk/Accounting
Paramount Automotive
05.2022 - 08.2023
- Computed and entered commissions for sales staff
- Ensured paperwork for deals was accurate and complete
- Entered bank deposits for all stores daily
- Processed dealer trades, ensuring accurate accounting input
Customer Service Representative
Team Chevrolet Inc.
12.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure
- Processed payroll for body shop technicians
- Used CCC along with Dealertrack to ensure insurance payments correlated with work completed.
- Maintained a very tight Accounts Receivables by contacting insurance companies and providing proof of monies owed
Membership Services
YMCA
12.2016 - 03.2020
- Maintained strong relationships with members, encouraging attendance
- Answered multi line phone system
- Handling paperwork for state funded programs that involved sensitive information
- Actively participated in the Silver Sneakers program
Education
No Degree - Business Administration
Mitchell Community College
StatesvilleSkills
- Leadership and supervision
- Scheduling appointments
- Telephone reception
- Payroll
Timeline
Branch Office Administrator
Edward Jones
08.2023 - Current
Office Clerk/Accounting
Paramount Automotive
05.2022 - 08.2023
Customer Service Representative
Team Chevrolet Inc.
12.2020 - 05.2022
Membership Services
YMCA
12.2016 - 03.2020
No Degree - Business Administration
Mitchell Community College
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