Crystal Harden
Shallotte,NC
Summary
Dynamic professional with extensive experience in project scheduling and resource allocation at Plumb Rite Plumbing. Proven ability to enhance operational efficiency through effective communication and meticulous record keeping. Skilled in Microsoft Excel and conflict resolution, consistently delivering on-time project completions while fostering strong team collaboration.
Overview
29
29
years of professional experience
1
1
Certification
Work History
New Construction Scheduler
Plumb Rite Plumbing
Ocean Isle Beach, NC
10.2018 - Current
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Assisted organizational efforts by filing, entering data and answering phones.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Performed accounting or financial analysis.
- Maintained accurate records of all tasks completed by the team.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Created, updated, and monitored project schedules for multiple departments.
Manager of Myrtle Beach Store and North Myrtle
Sport Clips
North Myrtle Beach, SC
01.2015 - 06.2017
- Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
- Beautified customers by performing facials and waxing.
- Provided beauty consultations to clients, determining their individual needs and preferences.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Created an inviting atmosphere for all customers by providing friendly customer service.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Met with customers to discuss style preferences and special requirements before treatment.
- Kept notes listing preferences and services provided to clients for quick reference.
- Conducted regular salon inventory checks to ensure sufficient product supply levels were maintained.
- Remained knowledgeable about current industry trends in order to provide accurate information to clients.
- Maintained a clean and orderly workstation while adhering to safety standards.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Collected payment from customers and scheduled next appointments.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Streamlined cleaning processes for treatment rooms to decrease wait times.
- Performed administrative tasks related to managing customer accounts and payment processing.
- Operated cash registers to receive payments from patrons.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Responded to customer inquiries by phone, email, and in person.
- Educated clients on proper at-home care techniques and products to extend the life of their style or color.
Self Employeed Cosmetologist
Self-employeed
Florence, SC
06.1996 - 10.2016
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Kept notes listing preferences and services provided to clients for quick reference.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Evaluated client's hair and physical features to determine style and cut plans.
- Treated customers to shampooing and head massage to promote loyalty.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Ensured proper sanitation practices were followed at all times.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Managed appointments through scheduling software program.
- Collaborated with other professionals in the beauty industry.
- Attended continuing education classes to stay up-to-date with trends in the industry.
Education
Associate of Arts - Cosmetology
Marion Vocational Education Center
Marion, SC06-1991
Skills
- Project scheduling
- Task prioritization
- Resource allocation
- Data entry
- Financial analysis
- Record keeping
- Microsoft Excel
- Time management
- Team collaboration
- Effective communication
- Conflict resolution
- Customer service
- Problem solving
- Operational efficiency
- Call schedule distribution
- Production scheduling
- Production schedules
- Problem-solving
- Effective multitasking
- Meeting scheduling
- Timesheet management
- Invoice submission
- Client relations
- Attention to detail
- Documentation proficiency
- Call management
- Staff coordination
- Document management
- Schedule management
- Schedule verification
- Service sales
Certification
- North Carolina Notary Certificate
Timeline
New Construction Scheduler
Plumb Rite Plumbing
10.2018 - Current
Manager of Myrtle Beach Store and North Myrtle
Sport Clips
01.2015 - 06.2017
Self Employeed Cosmetologist
Self-employeed
06.1996 - 10.2016
Associate of Arts - Cosmetology
Marion Vocational Education Center
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