Crystal Harmon

Assisted guests with reservation modifications, resolving any issues promptly and professionally.

• Answered hotel phones with professionalism and directed calls appropriately.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
• Upheld hotel policies and procedures by providing high level of customer service.
• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.

• Played a pivotal role in enhancing team dynamics and productivity through effective recruitment strategies, encompassing job posting coordination, meticulous resume resume initial candidate screening, Interview scheduling, and streamlining the on board journey for new hires.
• Exhibited acute attention to detail and organization in overseeing critical administrative functions, encompassing the maintenance of employee records.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Elevated customer service to exceptional levels, demonstrating active listening, empathy, and adept communication.

• Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
• Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
• Coordinated appointments to show marketed properties.
• Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.