Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Harper

Lawrenceville,GA

Summary

Hardworking individual skilled in managing patient records, scheduling appointments, and providing exceptional customer service. Proven ability to multi-task and handle challenging situations with a professional demeanor. Possesses a strong work ethic and excellent skills in patient data entry, managing daily office operations, and insurance verification.

Overview

8
8
years of professional experience
1
1
Certification

Work History

DENTAL FRONT OFFICE SUPERVISOR

My Emergency Dental
06.2022 - Current
  • Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments
  • Contacted insurance companies to verify patient eligibility and coverage
  • Greeted persons entering establishment to determine nature and purpose of visit
  • Collaborated with dental assistants, hygienists, and other dental staff to ensure patient satisfaction
  • Scheduled appointments and maintained and updated appointment calendars
  • Processed patient referrals and prepared necessary paperwork
  • Received and processed payments for services rendered, including cash and credit transactions.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.

MEDICAL ASSISTANT

Intown Pediatric and Adolescent Medicine
03.2022 - 12.2023
  • Documented medical data in patient charts, facilitating accurate records
  • Supported physicians in examinations, procedures, and diagnostic tests
  • Triaged patients and performed vital checks for patient flow facilitation
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
  • Stocked supplies and instruments for examination rooms
  • Monitored supply inventory for low stock and worked with staff to reorder.

SECURITY PROFESSIONAL

Allied Security Services
05.2018 - 12.2021
  • Monitored central alarm system for fire, intrusion, and duress alarms
  • Authorized and monitored entrance and departure of employees and visitors
  • Patrolled facility premises to prevent and detect signs of intrusion
  • Handled emergency situations by sounding alarms or calling police or fire department
  • Monitored closed circuit television cameras or other surveillance equipment to identify potential threats to security or safety
  • Conducted surveillance of building entrances and exits to detect potential threats to security or safety.

CALL CENTER AGENT

AT&T
10.2017 - 02.2018
  • Transferred phone calls to the proper department or individual as necessary
  • Completed account requests, including balance inquiries, transaction history and order checking
  • Followed established procedures during calls with customers
  • Handled customer concerns tactfully, promptly, and with genuine concern for the customer's problems.

BAKERY ASSOCIATE

Walmart
07.2017 - 10.2017
  • Assisted bakers in preparing and measuring ingredients according to recipes
  • Applied icing art on top of cake to write personal message as requested
  • Cleaned and organized bakery display cases, shelves, and equipment
  • Sanitized counters and regularly cleaned display shelves and electronics to prevent cross-contamination
  • Inspected refrigerators, freezers and ovens for full functionality and proper temperatures
  • Managed store opening and closing procedures.

ASSISTANT DAYCARE TEACHER

BriarCliff Daycare
01.2016 - 07.2017
  • Kept classrooms clean by sterilizing and disinfecting toys and surfaces
  • Developed and implemented age-appropriate activities for recreation programs
  • Helped children develop positive interpersonal relationships with peers and adults
  • Disciplined children and recommended other measures to correct behavior
  • Taught basic concepts related to colors, numbers, and shapes
  • Maintained daily records of children's individual activities, behaviors, and naps.

Education

Bachelor of Science - Healthcare Administration

Ultimate Medical Academy - Clearwater
Clearwater, FL
03.2025

ASSOCIATE IN CLINICAL MEDICAL ASSISTING -

Alteirus Career College
Norcross, GA
02.2022

High School Diploma -

Booker T Washington High School
05.2015

Skills

  • Dental Terminology
  • Knowledge Reminder Calls
  • Patient Diagnosis
  • Incoming Call Reception
  • Office Supplies and Inventory
  • Adept at Multi-Line Phones
  • HIPAA Guidelines
  • Greeting Visitors
  • Patient Service
  • High-Volume Environments
  • Shift Scheduling
  • Staff Management
  • Issue handling

Certification

  • Certified Clinical Medical Assistant
  • Certified Nursing Assistant

Timeline

DENTAL FRONT OFFICE SUPERVISOR

My Emergency Dental
06.2022 - Current

MEDICAL ASSISTANT

Intown Pediatric and Adolescent Medicine
03.2022 - 12.2023

SECURITY PROFESSIONAL

Allied Security Services
05.2018 - 12.2021

CALL CENTER AGENT

AT&T
10.2017 - 02.2018

BAKERY ASSOCIATE

Walmart
07.2017 - 10.2017

ASSISTANT DAYCARE TEACHER

BriarCliff Daycare
01.2016 - 07.2017

Bachelor of Science - Healthcare Administration

Ultimate Medical Academy - Clearwater

ASSOCIATE IN CLINICAL MEDICAL ASSISTING -

Alteirus Career College

High School Diploma -

Booker T Washington High School

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Crystal Harper